LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

FIG Studio Kitchen loves Lightspeed

My husband and I own FIG Studio Kitchen in Ripley, OntarioWe have been in business for almost 2 years. When we were researching what POS system to use Lightspeed won. We liked how easy it was to program with our menu items, floor plan and back ends amenities which made accounting a breeze. Now it wasn't always easy and we had a few issues or problems to fix....but all you do is contact customer support and they would help you with any problem. They also send you a recap of your issue and ...

Contract wordt stilzwijgend een jaar…

Contract wordt stilzwijgend een jaar verlengd, nemen nooit contact met je op, verouderd business model!

Very poor customer service mean I'm moving away

Overall the software is good, but customer service is non-existent and the default position always seems to be it's your fault.We changed bank account last year, and while all our payments were moved automatically, the card payments weren't. Lightspeed didn't let me know they couldn't take payment, via an email or a phonecall, they just took the site down, at 5.30pm on a Friday with no access to the accounts department until Monday morning to resolve the issue. And no way to pay online. ...

Worst Customer Support

Worst Customer Support. The only thing this company is good for is taking your money. I first started my service last year every time you want something to be updated it takes 5-7 Business days, and you call after 7 days it will take another 5-7 days. And once it gets done the other representative tells you didn't request the right thing, you have to do this to make it work, Then the whole cycle needs to be redone. The company should hire the right people. and keep in mind you have keep you ...

Lightspeed is an authentic company that recognizes the importance of independent business

Lightspeed is an amazing company that supports local business with POS systems and Ecom. Great supportive team that is eager to help independent business. During this COVID-19 crisis they became a lifeline for us to help get us on board to the Ecom world. Shoutout to the dedicated and patient team we encountered: Megan Belafi, Sacha Mosseri, Yacine Diallo, Kristine Longchamps, Jared Laberge Editorial Boutique team thanks you for your help!

Robust and Intuitive

Lightspeed is a robust, intuitive POS that can work with you to build your business. Best of all, the technical and sales support teams are top notch. It is not the lowest cost option on the market and it pays to make sure that you can take advantage of the platform, either through your existing hardware or reporting platforms. That being said, it gives you the flexibility to use a desktop or iPad - and, in a pinch, your mobile device - to make sales, rather than making you buy or rent an ...

Absolutely 5 stars!

Absolutely 5 stars. Customer service and on-board training are great. That's what we were promised when we signed up and they delivered. Well done Lightspeed team

I have been using Lightspeed retail in…

I have been using Lightspeed retail in my pet shop for several years now and think it's great. The best part is their customer service, if I have a problem or question (as I am computer illiterate, lol), they are always there to help guide me through it. I have compared pricing also and have found them to be right on par if not cheaper. I recommend them every chance I get.

I highly recommend this software for…

I highly recommend this software for its robust feature set, its usability, its stability, and the excellent support the Lightspeed team provides. I was responsible for purchasing and maintaining a POS system (replacing an outdated system) for a restaurant/bar that is open 7 days a week 365 days a year from 11am-2am. We had demos of Lightspeed and the team was impressed but initially we elected to take a chance with a slightly lower-cost system. The first system we used was good, had some ...

Our 9 sites have recently started to…

Our 9 sites have recently started to use Lightspeed L Series. From an accounting point-of-view the Lightspeed support is exceptionally poor. The support staff know very little about what the individual elements of the Lightspeed accounting setup actually do (their own software!) and absolutely nothing about the impact on other third party accounting software. So brace yourself for a difficult time figuring out how the automated postings come through from Lightspeed to your accounting ...