Lightspeed eCom Reviews in May 2025: User Ratings, Pros & Cons

New to LightSpeed

We are new adopters to LightSpeed (from Square) and as intimidating as technology can be for some of us who did not grow up using it, we're pretty pleased with the ease of using the system. The most challenging part was transitioning our products into the system and understanding the various back end fields and their purpose. (We input our products manually.) We recommend exporting a .csv file and getting LS support for the product migration, but make sure you give yourself a good 2-4 weeks ...

We are new to LightSpeed... so far so good!

We are new to LightSpeed, but the first few months are promising. It is a powerful platform and the development team seems eager to continue to improve it.

I've been a happy user of Light Speed…

I've been a happy user of Light Speed since 2010. Customer service & support is excellent. I have a women's boutique.

The Oustide Store LOVES Lightspeed

After a year of using Lightspeed at our bicycle/ski/clothing store, I can honestly say I'll never change POS systems. The analytics are incredibly helpful when it comes to forecasting next years orders. Adding or checking inventory and processing sales are a breeze. Only drawback we've encountered so far is the lack of integrated payment options. I would 100% recommend Lightspeed for any retail operation!

Capital City Luggage -Ottawa

We are a retail and repair shop that has 1 location. We were looking at a way of integrating our online inventory to our retail, so our inventory can be managed. There are very few things we would change about this platform. Its nice that as the company develops, they listen to customers needs and make relevant changes based on that. It's almost a 1 stop shop for being able to run a successful business. Pros:- ecom and retail link seamlessly -open and close cashes easy for staff -each staff ...

Great POS solution for our pet food and…

Great POS solution for our pet food and supplies store. . Access to all data on any platform anywhere we are at. (With web access...) Great customer support, up time and ease of use. Our staff was up to speed almost immediately!

Very good product

Very good product, support and system. Improving all the time.

Easy to use, learn and customise

We are a uniform shop that deals with a lot of backordering and odd orders/workflow, so finding a point of sale system that we could make work for us was quite a challenge, but from the initial demo Lightspeed worked with us to figure out how we could get the system to work for us. The straightforward stock system is our favourite part of Lightspeed and why we decided to stick with it. Adding purchase orders or updating inventory levels is easy enough, and it’s made a big difference to us ...

Even if at first I found the yearly fee…

Even if at first I found the yearly fee a bit pricy, I would not go back to anything else. My new staff is up and ready to serve clients in minutes of training. The app is easy to customize to your very own and particular situation, everything is self explanatory. Had to call customer service only once in 2 years and they fixed my problem in seconds. this is worth the money even for a very small buisness

Great POS, Easy to Use

We bought this POS to help link and track inventory between our brick/mortar store and our e-commerce store. This was the best decision by far. The price was good and cheaper than the other two brands we looking into. The program is very user friendly and is so easy for my staff to learn and use. New employees seem to understand how to use it in just one day. I also love that you can create purchase orders and send them direct to the vendors through the POS. It has helped me cut my ordering ...