Lightspeed eCom Reviews in May 2025: User Ratings, Pros & Cons

Robust and Intuitive

Lightspeed is a robust, intuitive POS that can work with you to build your business. Best of all, the technical and sales support teams are top notch. It is not the lowest cost option on the market and it pays to make sure that you can take advantage of the platform, either through your existing hardware or reporting platforms. That being said, it gives you the flexibility to use a desktop or iPad - and, in a pinch, your mobile device - to make sales, rather than making you buy or rent an ...

Absolutely 5 stars!

Absolutely 5 stars. Customer service and on-board training are great. That's what we were promised when we signed up and they delivered. Well done Lightspeed team

I have been using Lightspeed retail in…

I have been using Lightspeed retail in my pet shop for several years now and think it's great. The best part is their customer service, if I have a problem or question (as I am computer illiterate, lol), they are always there to help guide me through it. I have compared pricing also and have found them to be right on par if not cheaper. I recommend them every chance I get.

I highly recommend this software for…

I highly recommend this software for its robust feature set, its usability, its stability, and the excellent support the Lightspeed team provides.I was responsible for purchasing and maintaining a POS system (replacing an outdated system) for a restaurant/bar that is open 7 days a week 365 days a year from 11am-2am. We had demos of Lightspeed and the team was impressed but initially we elected to take a chance with a slightly lower-cost system. The first system we used was good, had some ...

HANDS DOWN THE BEST BUSINESS DECISION I HAVE MADE!

We, My Tobbies - Toys & Hobbies, have been with Lightspeed since October 2017. We started with the Cloud POS first then added the Ecom and finally added the loyalty to our plan once it became available... Dependable, being scale-able to your business and 24/7 phone support are only the few of many qualifications of Lightspeed. HANDS DOWN THE BEST BUSINESS DECISION I HAVE MADE!

Our 9 sites have recently started to…

Our 9 sites have recently started to use Lightspeed L Series. From an accounting point-of-view the Lightspeed support is exceptionally poor. The support staff know very little about what the individual elements of the Lightspeed accounting setup actually do (their own software!) and absolutely nothing about the impact on other third party accounting software. So brace yourself for a difficult time figuring out how the automated postings come through from Lightspeed to your accounting ...

Excellent service and features to improve your work and customers services

Lightspeed offer an excellent service with technical support. It's a gain of time for the inventory gestion and your work organisation. When you are confortable with all the options and features, you can really improve how you work with many suppliers and offer nice services to your customers.

Lightspeed review

Setup was a cinch to do- you were tasked with tutorials which are very friendly. The layout is very customizable and versatile.The drawback is the credit card processors integrated into the system, which is vital for me.

Easy to use

Easy to use. New employees learn quickly. This POS system is not intimidating at all during the initial setup, even if you are not tech savvy. All the features you need plus a million more!!

Scammed/Threatened by LightSpeed, but saved by the Customer Success Manager

Go to Square. Especially if you're a CBD company. LightSpeed promised CBD payments on phone and on their website. Three months and $360 later they did NOT provide. In fact, another salesperson later said LightSpeed doesn't do CBD. She then threatened to charge us more if we didn't pay $60/month more for their new Loyalty Program. We still gave LightSpeed another month but Square approved payments for us. Even then, when we tried cancelling we were denied saying we were obliged to a surprise ...