Lightspeed eCom Reviews in May 2025: User Ratings, Pros & Cons

Do your research!

Sales team will tell you it can do everything. Reality is that it is very expensive for this to do what you need it to do. They aren't honest about how it's priced and it's not until you have committed to a contract and gone through a lot of the setup that you realise that they weren't being honest. I really don't know how you would get around this and probably those who are looking to move from one system to another would know better questions to task. We are an independent retailer ...

Adaptable, Stable, Outstanding Customer Service

Lightspeed has been an ideal fit for us.I was initially uncertain that Lightspeed would be able to meet all of my business’ needs. We’re a grocery, a full service dining concept with two complicated menus, a cafe, a bakery, an event space, a confectioner, and a wholesaler.We needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!The customer service is outstanding, and offered ...

I switched to Lightspeed based on a…

I switched to Lightspeed based on a friend in the same business and couldn't be happier. I just re-upped again. The fact that items exist on the cloud helps me when working from home, and the customer service is 2nd to none. Highly recommend.

Een goede oplossing door Joost gevonden…

Een goede oplossing door Joost gevonden om een probleem op te lossen. Blij mee :) Bedankt Joost.

FIG Studio Kitchen loves Lightspeed

My husband and I own FIG Studio Kitchen in Ripley, OntarioWe have been in business for almost 2 years. When we were researching what POS system to use Lightspeed won. We liked how easy it was to program with our menu items, floor plan and back ends amenities which made accounting a breeze. Now it wasn't always easy and we had a few issues or problems to fix....but all you do is contact customer support and they would help you with any problem. They also send you a recap of your issue and ...

Contract wordt stilzwijgend een jaar…

Contract wordt stilzwijgend een jaar verlengd, nemen nooit contact met je op, verouderd business model!

Very poor customer service mean I'm moving away

Overall the software is good, but customer service is non-existent and the default position always seems to be it's your fault.We changed bank account last year, and while all our payments were moved automatically, the card payments weren't. Lightspeed didn't let me know they couldn't take payment, via an email or a phonecall, they just took the site down, at 5.30pm on a Friday with no access to the accounts department until Monday morning to resolve the issue. And no way to pay online. ...

Worst Customer Support

Worst Customer Support. The only thing this company is good for is taking your money. I first started my service last year every time you want something to be updated it takes 5-7 Business days, and you call after 7 days it will take another 5-7 days. And once it gets done the other representative tells you didn't request the right thing, you have to do this to make it work, Then the whole cycle needs to be redone. The company should hire the right people. and keep in mind you have keep you ...

Lightspeed is an authentic company that recognizes the importance of independent business

Lightspeed is an amazing company that supports local business with POS systems and Ecom.Great supportive team that is eager to help independent business. During this COVID-19 crisis they became a lifeline for us to help get us on board to the Ecom world. Shoutout to the dedicated and patient team we encountered:Megan Belafi, Sacha Mosseri, Yacine Diallo, Kristine Longchamps, Jared LabergeEditorial Boutique team thanks you for your help!

Worst Customer Service

To all the lightspeed Customers,I have been using Lightspeed since 2015 and I was the fist one to introduce lightspeed in Montreal for the dine-in restaurant. We started from 1.0 version of the lightspeed. I was very happy with their service,support and new initiative. I have used lightspeed for my three locations without checking any price. We opened the fourth location and contacted our Account Management Executive. She did not sales properly and messed up so many things. We had contacted ...