Lightspeed eCom Reviews in May 2025: User Ratings, Pros & Cons

Great platform

We migrated from a US based cloud platform almost a year ago. We went with the server version as a backup and it has been great as we have rather continuous internet outages, but our ability to process transactions has not been affected. Lightspeed being Canadian has also been a plus because they understand our tax law as well as expception processing which our previous processor never really had clear.System is easy to configure, changes that arise are also easy to manage and the end user ...

I am still in the onboarding phase of…

I am still in the onboarding phase of using Lightspeed Retail. Their onboarding staff is helpful, organized, and sensible. I have spent a long time researching 12 different platforms before deciding with multichannel platform to move my electronics business to. There are no perfect solutions, but Lightspeed has shown a willingness to carry me along at my speed, not theirs. I was a user of Lightspeed OnSite for, I think, 12 years before this. Back then I took a chance on a little known ...

Lightspeed truly understands the…

Lightspeed truly understands the realities of a small business. We’ve been with them since there very first version ''onsite'' and now moved over to 'retail cloud-based' system and it’s a great solution for us. It's a flexible platform that allows you to all so intergrate to 3rd party apps.

Simply 100% unreliable

Simply 100% unreliable. In a busy business like a restaurant, losing all your open bills and not being able to login for 4 days is catastrophic. Now this is the second time it happens in the same month!

Lightspeed.be (kassasysteem)

Lightspeed.be (kassasysteem), ZIJN ECHTE OPLICHTERS!Trap hier aub niet in, ze weten hun product goed te verkopen, maar achteraf zal je snel merken dat het heel amateuristisch in elkaar steekt.Wees gewaarschuwd!Jammer dat zulke bedrijven nog mogen blijven bestaan.TIP aan iedereen die een goed kassasysteem wil, zoek een bedrijf in uw buurt waarvan je het bedrijfsadres kent en een persoonlijk contact kunt hebben als het nodig is. Bij lightspeed weet je niet wie en waar ze zijn, tot gevolg dat ...

Lightspeed was the best decision I made…

Lightspeed was the best decision I made for my retail business. We carry clothing and shoes in multiple sizes and colours and the inventory portion of Lightspeed is really good at helping us manage these. We have multiple retail locations and an e-commerce website (created by myself through Lightspeed eCom) and because Lightspeed is cloud-based we can connect our inventory from all locations providing up-to date information. My e-commerce sales are automatically deducted from my physical ...

Highly recommended after 3+ years

I've been using Lightspeed restaurant POS at my cafe for over 3 years now and it continues to be an excellent system. All of our sales numbers are easily tracked and sorted. The programing interface is highly customizable to individual needs. While the multitude of features can make things more complex at times this is easily offset by Lightspeed's 24h customer service which is always helpful and friendly. I highly recommend it for any retail or food service business.

I just read the reviews and I'm confused.

I have been using Lightspeed since July. I am surprised to see anyone complaining about their customer service. Ant time I have called, I either get them quickly or get a call back in an appropriate time. I have had one question regarding a stand alone credit card processing for my wife's business. three calls and a very thorough follow up, we found out it's not possible. Personally, I wish she would also use Lightspeed.

So 5 star is the rating Lightspeed gets…

So 5 star is the rating Lightspeed gets for how well it works, especially with respect to how well it integrates with the website, Ive been with many other programs and yes Lightspeed should rank up there.Now the issue is the service, not the help you get when your trying to figure out how something works, its the lack of service you get with staff who take your money, Ive tried for over a year to get an actual statement of what we are being charged for and nothing, and if you have an issue ...

I have installed numerous POS systems…

I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on ...