8.6
Spot Score
Streamline your online sales and inventory with ease.
Add to compare
Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
Log in Required to View Reviews
Filter results
Sort by :
Showing 631-640 out of 739
JB
Jimmy Beth Cramton
12/03/20
There should be a 0 rating
There should be a 0 rating. Terrible company.
DS
Derrick Squire
12/03/20
You can get in but never get out!!!
We are a 50k per month online boutique and signed up for Lightspeed HQ on a m2m contract. We quickly found out they didn't support drop shippers so had to cancel. We officially cancelled our Lightspeed HQ service, in writing, in July 2020. We contacted the support dept, we opened a ticket, we contacted our business dev manager, our on boarding rep, and even emailed their billing department directly and still, 5 MONTHS LATER, they are billing us for the service.WE finally had to change our ...
Read more
MG
Michael Gallagher
11/28/20
Great product, great people.
This is Michael Gallagher from The Good Feet Store in Connecticut. Through the Pandemic Lightspeed has been incredibly helpful and understanding. The POS system is awesome but I want to highlight the people there as well. They have great tech support and they really care about your situation. I can't thank them enough for their support this year.
MD
Melissa Dalziel
11/27/20
LS is our go to platform!
LS is our go to platform! It's ease of use makes everything so much easier for inventory and our sales. I would not ever switch.
MC
Mw. Cracco
11/24/20
Tevreden van mijn kassasysteem & de…
Tevreden van mijn kassasysteem & de klantenservice :)
BM
Becca M
11/23/20
Awesome Online Point of Sale System!
We have been using Lightspeed for over 3 years. It has been a great system for our retail book and gift store. We did a lot of research on point of sale systems and it was (and still is) the best system we can find. Specifically, the software is easy to use, adaptable to most business models, and accessible anywhere. The inventory management feature continues to be superior. We are able to precisely track inventory at all times. The reporting menu is also extensive, which is super helpful. ...
Read more
SO
Susan Ostrov
11/20/20
I find Lightspeed a great tool for retail
I find Lightspeed very easy to handle, simple to learn and great for reports. I also find the staff who train and are available for any questions or problems to be extremely helpful and knowledgeable.
SV
Suzanne van Kesteren
11/13/20
kassa werkt goed, webshop matig en een slechte klantenservice.
retail werkt prima, webshop matig. Regelmatig storingen en ze verkopen diensten die niet werkend geleverd kunnen worden. Inmiddels wacht ik al 2 maanden op een door mij aangeschafte dienst die ze niet werkend krijgen. Ze schermen zelf dat ze een platform aanbieden, maar ze nemen geen verantwoordelijkheid voor hun verkochte dienst. Waardeloos. Ook de wachttijden voor de helpdesk is lang. Het is fijn dat de webshop en kassa gekoppeld zijn, maar verder is het niet aan te raden.
TB
Tony Benken
11/11/20
Lightspeed Retail has been great…
Lightspeed Retail has been great overall. The only downside is that you cannot run a manual credit card remotely (separate from the cc terminal). Customer service is fantastic and the cloud backup is a big selling point. Highly recommend.
P
Philip
11/10/20
I've been using Lightspeed for many…
I've been using Lightspeed for many years now and it has helped grow my business every year, even during this pandemic. Support staff is helpful and I've always gotten quick answers to my questions. Keep on developing this great product!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
