8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 621-630 out of 739
JA
Jeffrey Andrews
01/16/21
I have been using Lightspeed for just…
I have been using Lightspeed for just under two years now.I'm not a book keeper by any means but this system simplified the entire process.
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Georgie
01/16/21
Support has all but disappeared. What a shame.
We have been using the system for over a year. The support when it was Kounta was very impressive and made it worth the expensive monthly subscription. We are a business in a remote location so having access to online or phone support is crucial. Since Lightspeed took over, there is absolutely zero support. Phone calls to support are put on hold for exactly 12 minutes before you get an automated response saying they can't take the call and to try the support chat within the app. Support ...
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Nic
01/01/21
Disappointing customer service
The software is excellent, but there is an issue with customer support and their approach to the hospitality sector in these difficult times. Although, we have been closed for a number of months they are still insisting that we pay for all software subscriptions even though that they are not been used. The hospitality sector needs all the help it can get, but gets zero assistance from Lightspeed.
CG
Caleb Gilbert
12/30/20
Amazing company with top notch customer…
Amazing company with top notch customer service. The training was simple and delivered in a lucid manner. Caleb GilbertBeeda's Thingamajigits
Z
Zac
12/29/20
Stay Away from LightSpeed
Most frustrating time with the software. Refunds are allowed only before 4pm EST. Debit card refunds are to be made by cash payments. These are just few of the many problems we faced as a retailer using lightspeed pos and payment gateways. I personally wouldn't recommend this software but to each his own.
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Andrew Desiderio
12/28/20
Packs some punch among the punchless
We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program ...
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HG
Holly Grace
12/16/20
I have been using Lightspeed since…
I have been using Lightspeed since opening my business four years ago. I am always impressed with their fast and speedy service. Their software runs perfectly and smooth. I have not had any issues at all in the last four years.
TB
Two by Two Pets
12/15/20
Delivers what they promise.
We have been using lightspeed since March 2019 and have not been disappointed at all. From the initial demo to going live the Lightspeed team has been there to help us every step of the way. We have pet store with thousands of SKUs and this was our first POS. We chose Lightspeed because we wanted a POS system with a trusted and robust back office. The set up, importing of all our existing inventory was a breeze. The system is very user friendly and easy to navigate and manage. The fact that ...
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BM
Barry Mogus
12/14/20
A very happy user of Lightspeed …
We here at Douglas Ridge Rifle club have been using Lightspeed for about 4 years. We have been very happy with how Lightspeed works and what it has do for us. We now have everything that DRRC owns inventoryed on Lightspeed we have three disciplines using Lightspeed register to record sale and inventory of Ammuntion. It has been great having all of our inventory on Lightspeed. All of our officers and board of directors can access our inventory and sales from any computer that is available to ...
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MH
Marie Harrell
12/08/20
Definitely worth your time to try it
We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008. In fact it can easily be used with just an iPad! We are not computer savvy at all and this system has never confused us or new employees. We love everything about this system! So much that if we ever strike up a conversation with a fellow business owner that mentions they are thinking about a new system you better believe they are going to hear all about ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
