Lightspeed eCom Reviews in May 2025: User Ratings, Pros & Cons

Was sold on features the KDS doesn't have

Was sold on features the Kitchen Display didn't have but were "about to roll out". Fast forward a year later and nothing has changed. Plenty of calls and e-mails to development and we were just ignored. Of course as soon as its time to renew I have 3 sales reps telling me "oh so sorry, let me look into this" while they also raise my rates $100 a month. Never again.

Use anyone else. Worst company!

We were shopkeep customers for over 10 years. They have destroyed the company. Worst customer service we have EVER received. If there's one thing you need in a retail setting, it's a register that works. Consistently. And if it doesn't, you need people to help. you quickly and fix it. Lightspeed does none of that. Wasted hours and hours on hold to no avail. HORRIBLE company!! Shopping new POS. Stay away from them and from Shopkeep.

Very user friendly for our staff

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.Overall very happy with our decision to move forward with Lightspeed.Thank you!

The set up take time when we start from…

The set up take time when we start from scratch but the system is easy to understand and they us training and fellow up. When everything is set up it's friendly user and live online all the time. Support answer fast. Friendly user

This is so dependable product that we…

This is so dependable product that we have never thought of switching from it in past 7 years. grate reporting system, grate support.

We're FootWorks Running

We're FootWorks Running, a small locally owned running specialty store in Miami, FL. We switched to Lightspeed about 3 years ago. We looked into RICS and LS and chose LS. We're very happy with the platform and their support staff. I also recommend using Lightspeed Payments. We just switched from Cayan Genius/TSYS/First Data. Our credit card processing is much better now, integrated, and we're not calling 3 different companies for help.

Tricon Sports lightspeed Experience

We have been using Lightspeed for a bit now and we find it quite helpful for our company. The customer service is always reachable and they always keep us up to date on things. That great service paired with their ecommerce capabilities have really helped us streamline and increase our online sales. Great overall experience and I would recommend to other.

Lightspeed at Lobos Coffee Roasters

I have been using Lightspeed for the last 6 month since we open our coffee house. Here are some of my thoughts on the software.Lightspeed is easy to use and easy setup. It a very cost-effective system as I looked at multiple system. They have added on options that help with online order (which I have not activated yet, but I plan to). I would like to be able to customize live reports. Example; compare hour by hour from last week to this week. Or be able to compare trends from week to week ...

The Lightspeed or Shogo software is…

The Lightspeed or Shogo software is good but what lets the whole experience down is the level of software support. If you plan to map your Lightspeed software to your accounts software the support behind any issues you experience along the way is very poor. I've dealt with all the top accountancy software support teams over the years and sadly Lightspeed support not only appear inexperienced but lack initiative to quickly solve basic problems. You often end up playing email tennis over many ...

Bonjour

Bonjour, je crois que c'est la première fois que j'écris un avis sur internet. Je suis professionnel de la restauration. J'ai une dizaine d'établissements qui fonctionnent avec lightspeed (historiquement IKENTOO). J'aurai aimé mettre 0 en étoile mais c'est impossible.Depuis quelques mois, il faut dire les choses sans filtres, c'est une catastrophe.Le téléphone ne répond pasLe service commercial est incompetentLes nouveaux modules proposés sur le site sont inconnus des télé-opérateurs.Le ...