8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 581-590 out of 739
SR
Samuel Ranson-Kaufmann
07/21/21
Catastrophe pour de la restauration traditionnelle
Bonjour, Je rejoins l’avis précédant, je suis également professionnel de la restauration. Je travaille historiquement avec un autre établissement sur une solution similaire et française …Lightspeed c’est une catastrophe, tout simplement, je n’aurais tenu la solution que 15 jours.Énorme problème de logique alors que je ne fais que de la restauration traditionnelle…Des fonctions évidentes ne sont pas présentes, le service client est injoignable, toujours entre 30 et 45 min pour obtenir ...
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MK
Marchelle knapp
07/15/21
We love our restaurant POS system from…
We love our restaurant POS system from Lightspeed. It is so easy to use even my newest employee has no problem navigating the POS with minimal training. The reports are excellent and the reliability is outstanding. We tried many programs and Lightspeed was by far the best.
EG
Edgar Gamez
07/15/21
Best product ever!!!
User friendly! Outstanding customer support always! And continuous positive updates to their system! Best we’ve ever had! Edgar G. Maria Maria LLC
A
AGH
07/14/21
10 years and growing!
We've been with Lightspeed 10 years and we are still growing together. It's a wonderful entry level system with great text support, but as your business develops their are many offerings for extreme growth and sophisticated analytics.
EV
Emanuel Van de voort
07/14/21
We hebben altijd onsite gehad.
We hebben altijd onsite gehad.Naar dat onze imac automaties heeft upgedate naar macOS sierra 10-13.6 werkt lightspeed niet meer.We hebben al problemen sinds 1juni.Ze hebben onsit toen eer open gezet.tot er weer problemen kwamen naar de update.We hebben nu al een week geen kassa programma.Kan niet bij de facturen wat verkocht is.Kan boekhouding niet inleveren.In 2017 gingen wij naar disneyland parijs, we hadden een aut gehuurd maar konden die niet meenemen omdat er niet genoeg credit meer ...
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TS
Thiva Sri
07/13/21
We like everything they offer in…
We like everything they offer in lightspeed POS. The system is easy to navigate, modulate according to our needs. Highly recommend any newbie restaurateurs!!
TB
Tucker Badu
07/13/21
Sophisticated product, HORRIBLE service!
I absolutely love the sophisticated system but the hardware is outdated, they take FOREVER to process your card payments and deposit the money into your account (especially for a small business) and tbe account managers suck balls!!! They get you to pay all this money for this expensive equipment and fail arty providing quality service. I've had three account managers and none id them do a good job and they take MONTHS to get anything done, if they get it done at all! This, of course, comes ...
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AW
Andy Walters
07/12/21
Top Notch Support team!
Every interaction I have ever had with Lightspeed has been a positive one. They're always incredibly helpful with any issue I may have, no matter how small. Most recently they assisted me with some coverage issues with our ecommerce side of the business and I was delighted with how quickly everything was resolved!
RR
Ruth Rosales
07/12/21
Lightspeed is a great POS system
Lightspeed is a great POS system, customizable software to my needs and professional customer service.. i am glad i choose lightspeed for my business.Ruth RosalesCoffee Break and Lunch
BP
Benjamin Power
07/10/21
The Stoned Crab Restaurant in Grand…
The Stoned Crab Restaurant in Grand Bahama has been using Lightspeed since we opened in Feb 2019. POS systems can be very intimidating, but Lightspeed has been very easy to use since the beginning. Their onboard sessions have been very helpful as well as their customer service if we ever have any issues. We would highly recommend Lightspeed for any restaurant!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
