8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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AH
Audrey Hoffman
01/31/24
Very professional
Very professional, courteous and helpful. He answered all my questions and concerns.
HB
Helena Brohm
01/31/24
The chat help with Paulo was amazing.
The chat help with Paulo was amazing. However the phone is pure rubbish. Extra long waits, no service in French and employees are not helpful or hang up the phone.
AH
Audrey Hoffman
01/31/24
Very professional
Very professional, courteous and helpful. He answered all my questions and concerns.
HB
Helena Brohm
01/31/24
The chat help with Paulo was amazing.
The chat help with Paulo was amazing. However the phone is pure rubbish. Extra long waits, no service in French and employees are not helpful or hang up the phone.
ID
Ian Deans
01/30/24
Light at the end of the tunnel
We took over a golf course in mid October 2023 and basically had to start over from the ground up while still open for business. We ran into plenty of surprises and obstacles in the first few months and the needs of our business were shifting constantly. The Lightspeed team was exceedingly patient and was a tremendous help with getting us on track. Despite having to push back our 'go live' date several times, they provided us with constant support and guided us through the chaos of our ...
Read more
PD
Pedro De La Garza
01/30/24
Excellent
Excellent, there are a lot of times that the person that helps doesnt even understand the issue and makes me do a lot of things that doesn't even work but this time was really quick
ID
Ian Deans
01/30/24
Light at the end of the tunnel
We took over a golf course in mid October 2023 and basically had to start over from the ground up while still open for business. We ran into plenty of surprises and obstacles in the first few months and the needs of our business were shifting constantly. The Lightspeed team was exceedingly patient and was a tremendous help with getting us on track. Despite having to push back our 'go live' date several times, they provided us with constant support and guided us through the chaos of our ...
Read more
PD
Pedro De La Garza
01/30/24
Excellent
Excellent, there are a lot of times that the person that helps doesnt even understand the issue and makes me do a lot of things that doesn't even work but this time was really quick
KD
Kasper Dam
01/29/24
Excellent partner team amplifies our growth
We had been looking to adopt a POS solution to distribute to our clients, but found the market completely cluttered with solutions. Finn Weir, Sheeba Lamba, Joel Kallmayer and Jock Melville. High-fives and shoutouts for unparalleled support and attention to our business. ❤️ Some of the best support i've received from our long list of partners. Can't wait to see what the future brings for this partnership.
KD
Kasper Dam
01/29/24
Excellent partner team amplifies our growth
We had been looking to adopt a POS solution to distribute to our clients, but found the market completely cluttered with solutions. Finn Weir, Sheeba Lamba, Joel Kallmayer and Jock Melville. High-fives and shoutouts for unparalleled support and attention to our business. ❤️ Some of the best support i've received from our long list of partners. Can't wait to see what the future brings for this partnership.
