8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 191-200 out of 739
DL
Daisy Lewis
12/04/23
Jason has helped enormously
Jason has helped enormously! Very easy to set up and use..Any problems have been dealt with quickly and efficiently. Couldn't ask for better service!
F
FAIRE
12/04/23
The support from Lightspeed is second…
The support from Lightspeed is second to none. I've used many software providers in different businesses over the years and have never experienced support as we do from Lightspeed. Special mentions go to Jessen Armstrong and Jason Mok who actually phoned me to resolve an urgent issue less than 2 minutes after I'd submitted the support ticket. This type of immediate, personal service is - in my experience of software providers - unique. I urge Lightspeed to continue to invest in excellent ...
Read more
SS
Steve Spakes
12/04/23
NOEL WAS GREAT AND HELPED SOLVE ALL 3…
NOEL WAS GREAT AND HELPED SOLVE ALL 3 ISSUES I HAD...
DS
Derek Seath
12/04/23
Exceptional Customer Support Experience
I recently had the pleasure of dealing with LightspeedHQ's customer support, and I must say it was a truly outstanding experience. From start to finish, the support provided by Victoria was nothing short of exceptional. Victoria went above and beyond to assist me with a complex issue I was facing with my LightspeedHQ account. Victoria's prompt and clear communication made the entire process smooth and stress-free. Her knowledge and expertise were evident as she patiently addressed each of ...
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C
Chuck
12/04/23
Quick and efficient answer!
Date of experience: December 05, 2023
M
Manu
12/04/23
Fast
Fast, helpfull
DL
Daisy Lewis
12/04/23
Jason has helped enormously
Jason has helped enormously! Very easy to set up and use..Any problems have been dealt with quickly and efficiently. Couldn't ask for better service!
NM
Nathan Merton
12/04/23
Working with the teams has been great
Working with the teams has been great, I've found support from partnerships and onboarding teams to be a pleasure.
F
FAIRE
12/04/23
The support from Lightspeed is second…
The support from Lightspeed is second to none. I've used many software providers in different businesses over the years and have never experienced support as we do from Lightspeed. Special mentions go to Jessen Armstrong and Jason Mok who actually phoned me to resolve an urgent issue less than 2 minutes after I'd submitted the support ticket. This type of immediate, personal service is - in my experience of software providers - unique. I urge Lightspeed to continue to invest in excellent ...
Read more
V
vheaolives
12/04/23
Great 1st day training
Amazing experience with the on boarding! I appreciate how patient Amine was with me in setting up my system for the first time. He was able to answer all my questions and he made it look easy. He helped me not to be overwhelmed with starting up the system
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