8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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J
James
02/29/24
Sammy Z knows his stuff..
The wait time was lengthy about 45 minutes, however once I was put through to an agent I could see why, great service is worth waiting for.. Sammy Z was excellent, informative, and got things sorted with ease, whatever he gets paid it's not nearly enough..
J
James
02/29/24
Sammy Z knows his stuff..
The wait time was lengthy about 45 minutes, however once I was put through to an agent I could see why, great service is worth waiting for.. Sammy Z was excellent, informative, and got things sorted with ease, whatever he gets paid it's not nearly enough..
JH
Joseph Hodgetts
02/25/24
I have been with LightSpeed for nearly a year
I have been with LightSpeed for nearly 1 year with 100% satisfaction and then I lost my internet connection one weekend. I phoned them first thing Monday morning and was told to purchase a EE dongle from Argos for £65 with 60gb of data on it until they could restore my service. I was told to email my receipt and they would credit my account for the cost of the dongle. I have never known this kind of service in my 74 years they went above & beyond to make sure I was able to excess the ...
Read more
JH
Joseph Hodgetts
02/25/24
I have been with LightSpeed for nearly a year
I have been with LightSpeed for nearly 1 year with 100% satisfaction and then I lost my internet connection one weekend. I phoned them first thing Monday morning and was told to purchase a EE dongle from Argos for £65 with 60gb of data on it until they could restore my service. I was told to email my receipt and they would credit my account for the cost of the dongle. I have never known this kind of service in my 74 years they went above & beyond to make sure I was able to excess the ...
Read more
WW
Walnut Wine and Whiskey
02/13/24
Lightspeed Sales Rep really came through for us
Our Sales Rep, Latasha, really came through for us when we received a bluetooth credit card reader that simply would not pair with our iPad. Also, the dock that came with it broke the first time we undocked the reader after charging it. Called regular Customer Support and they told us they could not warranty a 'damaged' item. I tried telling them that we just receive it and both issues were not our doing. Thankfully, they put me in contact with our Sales Rep, Latasha, who graciously ...
Read more
WW
Walnut Wine and Whiskey
02/13/24
Lightspeed Sales Rep really came through for us
Our Sales Rep, Latasha, really came through for us when we received a bluetooth credit card reader that simply would not pair with our iPad. Also, the dock that came with it broke the first time we undocked the reader after charging it. Called regular Customer Support and they told us they could not warranty a 'damaged' item. I tried telling them that we just receive it and both issues were not our doing. Thankfully, they put me in contact with our Sales Rep, Latasha, who graciously ...
Read more
A
Alisha
02/07/24
She was very helpful and was able to…
She was very helpful and was able to fix the problem timely
A
Alisha
02/07/24
She was very helpful and was able to…
She was very helpful and was able to fix the problem timely
AS
Alessandro Serenellini
02/01/24
fantastic customer service
fantastic customer service. always available, kind, polite and interested. But VERY POOR physical service! I bought an iPad, a printer and a POS for cards in November and still only the iPad works and we are in February! I have spent more than 1000 euros and in recent months they have not been able to come here in person or solve my problems and my business is suffering a lot negatively. I feel sorry for the telephone and online operators who have to work with a shamefully negligent and ...
Read more
AS
Alessandro Serenellini
02/01/24
fantastic customer service
fantastic customer service. always available, kind, polite and interested. But VERY POOR physical service! I bought an iPad, a printer and a POS for cards in November and still only the iPad works and we are in February! I have spent more than 1000 euros and in recent months they have not been able to come here in person or solve my problems and my business is suffering a lot negatively. I feel sorry for the telephone and online operators who have to work with a shamefully negligent and ...
Read more
