8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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A
Anne
12/05/23
Steven was excellent in giving us the…
Steven was excellent in giving us the time needed to answer our questions! We failed to ask a couple questions that came up later, but we were given an direct link to ask those questions! Great service!
AH
André H
12/05/23
Katie is super!
Katie immediately understood what my rather tricky support request was about and assisted me promptly. In addition to that, she was super kind and friendly.
EB
Emmanuel Bertrand
12/05/23
Thanks
Thanks for ypour help
JW
Jake Williams
12/05/23
Amine has been helping me during my POS…
Amine has been helping me during my POS set up and has been a brilliant help! Very attentive and very knowledgeable about the product.
A
arthurr
12/05/23
tech support
helped me transfer data to a new computer
DH
Deborah Hellburg
12/05/23
We have been using lightspeed for years…
We have been using lightspeed for years and recently expanded our business. Lightspeed has been a fantastic partner because keeping up with stock and monitoring the order and spending rates easy and quickly is very important in our growing restaurant business. New workers find it easy to use and the possibilities keep growing.
JV
Jessica Voas
12/05/23
Importing multi-level categories from spreadhseet
I had a question about importing multi-level categories and how to enter it in a spreadsheet for the import. Germain helped me after receiving errors and problem solved!
CH
Clio Hendrickx
12/05/23
Les Soeurs loves Lightspeed
Since many years Les Soeurs is working with Lightspeed to run our online and offline fashion retail business. We love the possibilities the platform has to offer in terms of omnichannel retailing, the online and offline support and the personal contact with its account managers. Lightspeed offers us a solution for all things sales, inventory, finance, reporting and analytics. We can highly recommend any starting or experienced retailer to try out the platform and its opportunities.
D
Debbie
12/05/23
Marvin D saves the day again
Marvin D saves the day again. He is extremely knowledgeable, patient, and after 2 days of frustration, the only person who could solve our issue. A HUGE THANK YOU to Marvin D!!
V
vheaolives
12/04/23
Great 1st day training
Amazing experience with the on boarding! I appreciate how patient Amine was with me in setting up my system for the first time. He was able to answer all my questions and he made it look easy. He helped me not to be overwhelmed with starting up the system
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