8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 171-180 out of 739
TE
Tricia E
12/06/23
Kara went above and beyond!
Kara went above and beyond
BW
Brett Williams
12/06/23
Adam from Lightspeed support has helped…
Adam from Lightspeed support has helped me on several occasions and always gets a result. He is prompt to reply and always follows up. I've never had a problem he hasn't been able to solve. I work in support myself so I know how hard it is to get such consistent results. Thanks for all your help. 5 star for sure.
KG
Kimberly G
12/06/23
Marvin D Resolved My Issue
Marvin D. helped me resolve an issue with payment mapping for the WooCommerce app. Once he made the changes for me, it fixed the bug I had so now I can make any future changes myself.
DK
David Koren
12/06/23
Open Mobility Training Sessions
Shahid Cader took the Open Mobility Project Team through the Training Session/Onboarding process this week. Shahid was very knowledgeable, very professional and tailored the sessions to meet the unique needs of our business. He answered all of our questions during the sessions and patiently took us through the steps required to have a successful transition. We would highly recommend Shahid and the LightSpeed Team to anyone looking to move to a new POS
DS
Darlan Sell
12/06/23
Carlotta was absolutely brilliant
Carlotta was absolutely brilliant! Very clear and knowledgeable. All the requests were completed within minutes.
C
Chris
12/06/23
Super helpful and really clear in…
Super helpful and really clear in explanations
MT
Mindy Tagher
12/06/23
Problem Solved
Sam took the extra time needed to figure out a way to fix my issue. I have many duplicate customers and needed a way to merge them but with thousands, it is a time consuming process. Sam helped me with narrowing down to a workable solution
JM
Jen Miller
12/06/23
Great service
Great service, very helpful
R
Rachel
12/06/23
Adam has helped sort tricky issues
Adam has helped sort tricky issues, allbeit ongoing, beyond his control
SM
SJ Mehico
12/05/23
Amine has been helping us to setup and…
Amine has been helping us to setup and understand our back office. He has been extremely helpful and friendly. it has been great support from him and the rest of the team. Thank you very much for the work you have done so far.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
