8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 161-170 out of 739
J
Joy
12/08/23
Marvin was very helpful
Marvin was very helpful, quick to respond, great service
T
Tamisha
12/07/23
great customer service very informative…
great customer service very informative and patient
S-
Shop -
12/07/23
very helpful and fixed the problem
Date of experience: December 08, 2023
GM
Gillian Maloney
12/07/23
Patient and responsive
I created the problem but the rep was patient, responsive and kind.
GT
Genevieve Turner
12/07/23
Fast and easy
Fast and easy! Rom was great!
BA
Balal Aqil
12/07/23
Dealt with Jason from the on boarding…
Dealt with Jason from the on boarding team. What a great guy, very super efficient. Dealt with all my issues.
KB
Kevin Bramlett
12/07/23
Very helpful
Very helpful, patient and solved the issue we were having.
RF
Rima from Beirut
12/06/23
Great Experience!
Jason, Michelle and Giuseppe have been very helpfull and always answering our requests so quickly!
DS
Darlan Sell
12/06/23
Carlotta was absolutely brilliant
Carlotta was absolutely brilliant! Very clear and knowledgeable. All the requests were completed within minutes.
KG
Kimberly G
12/06/23
Marvin D Resolved My Issue
Marvin D. helped me resolve an issue with payment mapping for the WooCommerce app. Once he made the changes for me, it fixed the bug I had so now I can make any future changes myself.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].