8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 151-160 out of 739
SG
Shore Gamers LLC
12/12/23
Kara was beyond helpful!
Kara was beyond helpful in resolving 2 tricky / technical issues I was having. Glad to report that my WisePOS and receipt printer are now fully up and functional! Thanks again!
AJ
Amy Johns
12/11/23
Very knowledgeable and to the point
Very knowledgeable and to the point Felt that he read the details I had submitted and didn't ask questions on details I had already provided, understood my questions straight away and was able to resolve very quickly
A
Andrew
12/11/23
Brilliant service
The switch over process was easy and brilliantly handled by Tara. Any questions I had she was able to answer and no task was ever to big for her. Massive thank you for all the help
BH
Blair Hawker
12/11/23
Big shoutout to Phil Waddell for his…
Big shoutout to Phil Waddell for his exceptional Lightspeed support! His deep understanding of the system and ability to swiftly build and create reports has been a game-changer for us. Quick troubleshooting and tailored solutions – Phil's expertise is a key asset to our team's success.
T
Tracy
12/11/23
Thank you Maddie
Thank you Maddie for the insightful and easy to follow training sessions/introduction to the system. I have found the system to be very user friendly and easy to train shop assistants.
TS
Thomas Steele
12/11/23
Excellent!
Incredibly helpful with all issues relating to back office and set up. Very flexible with arranging follow up sessions. Couldn’t fault anything. Thank you Carlotta 👍
A
Alex
12/10/23
Great customer support
Great customer support, Jason Mok is very helpful
S
Sjoerd
12/10/23
Easy and convenient system
Easy and convenient system. We have been using lightspeed for over 2 years now and all our new staff know its ins and outs in a matter of minutes. It is very easy to use and we never experienced issues with Lightspeed. Also I can use it on an ipad or on my phone.
EE
Eric Elhardt
12/10/23
Great customer service
Steven was very helpful on our Zoom meeting. Ivnoor has also been great. Both very knowledgeable and easy to work with.
EP
European Pubs
12/10/23
Amine, il est au top.
Amine, il est au top! Thanks very much to the lightspeeds reporting and back end team who answered all our questions, or if not endeavoured to find the answer and get back to us. The switch from normal TPE to lightspeed payments seems daunting, but I feel confident we are supported. Merci l'équipe.
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