8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 141-150 out of 739
J
Joanne
12/13/23
Jason is the best!
Jason is really helpful and takes time to explain everything in easy to understand terms. Great support, much appreciated.
B
Bill
12/13/23
Great Customer Service
We have worked with Lightspeed for a year now, and we have seen consistent growth across our business as a result.
AP
Anita Postma
12/13/23
Jeff O is zeer geduldig en handelt…
Jeff O is zeer geduldig en handelt snel! Dankjewel voor de super support.
KB
Katelyn Barbieri
12/13/23
Great Communication, Great Applications
The communication with representatives has been very efficient and helpful, especially with Sophie. We also super appreciate all of the features that the Retail X app and Lightspeed have to offer in reference to sales/inventory data. We are still learning how to use the system to its fullest potential, but so far the everything has been very intuitive.
BC
Brandon Colett
12/13/23
Great support team
Great support team, good product.
JM
Jody Mead
12/13/23
Shout out to both Lucas and Sophia R at…
Shout out to both Lucas and Sophia R at Lightspeed for their patience in helping me with issue - and oncei chatted to them the issues disappeared! thankyou.
CH
Cathy Harbin
12/13/23
Trust them like old friends
I started using Lightspeed in March 2020. The team has been so great to work with. They reply promptly to questions and needs and work hard to understand my business. The company is full of great people and I trust them like I trust old friends. A special shoutout to Fraser, Brendan, Justin, Jared and Mercedes.
T
Tom
12/13/23
Lightspeed has been a great help to us…
Lightspeed has been a great help to us in managing our golf course and restaurant. Their customer support is the best CRM support I have ever worked with.
MO
Mercy Olson
12/12/23
The Light Speed team has been…amaing to work with!
The Light Speed team has been responsive and helpful as well as supportive! We are a small medical practice in need of a POS system and they were the first and only company I called for information! I highly recommend this company!
RH
Richard Harris
12/12/23
Amazing service
Amazing service. Always solves any issues promptly and quickly. Cheeks up on us periodically to see if we need help or advice. Friendly and professional. A great asset to the team.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].