8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 131-140 out of 739
VM
Vapor Madness Anderson
12/14/23
simon at lightspeed support is amazing
simon at lightspeed support is amazing! helped with all my questions quickly and courteously!
AH
Asia Howell
12/14/23
amazing customer service
amazing customer service, solved all my problems, very patient!
BC
Ben C
12/14/23
Lightspeed Support
Lightspeed Support Lightspeed is excellent throughout their array of positions and teams that you work with. From sales, to management, to marketing, everyone on their team strives to put your company in the most profitable and successful position possible. Would recommend to anyone within the Food, Retail or Golf Industry!
KB
Katelyn Barbieri
12/13/23
Great Communication, Great Applications
The communication with representatives has been very efficient and helpful, especially with Sophie. We also super appreciate all of the features that the Retail X app and Lightspeed have to offer in reference to sales/inventory data. We are still learning how to use the system to its fullest potential, but so far the everything has been very intuitive.
JM
Jody Mead
12/13/23
Shout out to both Lucas and Sophia R at…
Shout out to both Lucas and Sophia R at Lightspeed for their patience in helping me with issue - and oncei chatted to them the issues disappeared! thankyou.
B
Bart
12/13/23
Simon was fantastic assisting us…
Simon was fantastic assisting us getting inventory troubles sorted.
AP
Anita Postma
12/13/23
Jeff O is zeer geduldig en handelt…
Jeff O is zeer geduldig en handelt snel! Dankjewel voor de super support.
BC
Brandon Colett
12/13/23
Great support team
Great support team, good product.
B
Bill
12/13/23
Great Customer Service
We have worked with Lightspeed for a year now, and we have seen consistent growth across our business as a result.
J
Joanne
12/13/23
Jason is the best!
Jason is really helpful and takes time to explain everything in easy to understand terms. Great support, much appreciated.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
