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8.6

Spot Score

Lightspeed eCom - Ecommerce Software

Lightspeed eCom Reviews in May 2025: User Ratings, Pros & Cons

Streamline your online sales and inventory with ease.

3.9

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Starts from $69/Month when Billed Yearly

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Lightspeed eCom Reviews & Ratings

3.9

Very Good

Based on 741 ratings & 739 reviews

Rating Distribution

Excellent

(671)

Very Good

(15)

Good

(1)

Poor

(12)

Terible

(40)

Expert's Review

Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more

Lightspeed eCom pros and cons

  • Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.

  • Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.

  • Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.

  • Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.

  • Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.

  • Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.

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