8.8
Spot Score
Lighthouse 360 Review: Is It The Right Medical Practice Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
HIPAALighthouse 360 offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
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SpotSaaS Analysis for Lighthouse 360
Lighthouse 360 is a medical practice management software primarily used by dental office managers and front desk staff for patient communication and appointment reminders. With a rating of 3.9 out of 5 from 70 user reviews, it suggests a broadly validated tool with room for improvement.
The software excels in streamlining communication with patients through its intuitive dashboard, making it easy to manage appointments and send automated messages. Its efficient reminder system significantly reduces manual work, enhancing patient awareness. However, users report issues with customer support, citing long hold times and challenges in adding desired features.
Quick facts about Lighthouse 360
What is Lighthouse 360?
Lighthouse 360 is a dental office management software program with built-in practice management and dental billing system. The program tracks patient demographics, office inventory, staff schedules, insurance claims, appointments and lab results. Practice management modules include charting/reporting options and system navigation tips.
Pricing
Lighthouse 360 offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
HIPAAData residency:🇺🇸
Lighthouse 360 Software Demo
Lighthouse 360 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Lighthouse 360
- Use cases
- Dental practices, Dental office management, Patient communication and appointment reminders
- Team types
- Dental office managers, Front desk staff
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Lighthouse 360
Streamlined patient communication with automated appointment confirmations and reminders
Intuitive dashboard and user-friendly interface for scheduling and messaging
Customizable messaging options including logo integration tailored to patient needs
Is Lighthouse 360 right for you?
Best for dental offices needing streamlined patient communication and appointment management.
Choose Lighthouse 360 if
- You want automated multi-reminder systems to reduce no-shows and improve patient awareness.
- Your team values an intuitive, user-friendly dashboard for scheduling and messaging tasks.
- You need dental-specific practice management combined with customizable patient communication tools.
Consider alternatives if
- Your practice requires extensive customization of newsletters and website content beyond messaging.
- You need comprehensive, responsive customer support with rapid issue resolution.
What buyers should know before shortlisting Lighthouse 360
Lighthouse 360+ is a patient communication platform built around automated appointment reminders and confirmations. The core workflow—scheduling triggers an email or SMS reminder sequence—works reliably for reducing no-shows.
The dashboard organizes patient contact history and upcoming appointments in a single view. Before shortlisting, verify that the reminder templates match your practice's tone and that the system integrates with your existing scheduling software (check compatibility with your EHR first).
Pricing starts at a per-provider monthly fee with overage charges for high-volume practices. Some users report that customization beyond template text requires support tickets, which can delay rollouts.
Response times from support average 24–48 hours during business hours. In your demo, test the reminder frequency settings and confirm whether you can suppress reminders for specific appointment types (e.
g. , follow-ups vs.
new patient intakes). The platform has experienced occasional downtime lasting 1–2 hours, though recovery is typically fast.
Occasional delays in SMS delivery (15–30 minutes) have been reported during peak hours. If your practice relies on same-day appointment confirmations, ask the vendor for their SLA on message delivery and request a test with your actual patient volume before committing to an annual contract.
Lighthouse 360 pros and cons
- Lighthouse 360 pros
Streamlined patient communication with automated appointment confirmations and reminders
Intuitive dashboard and user-friendly interface for scheduling and messaging
Customizable messaging options including logo integration tailored to patient needs
- Lighthouse 360 cons
Limited customer support with long hold times and feature addition constraints
Disruptive software updates causing confusion and lapses in reminder functionality
Ready to try it?
Get started with Lighthouse 360
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Lighthouse 360 side-by-side with top Medical Practice Management Software alternatives.
What is the pricing of Lighthouse 360?
Lighthouse 360 uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Lighthouse 360 reviews and ratings
Buyer sentiment
Users generally appreciate the ease of use and effective automated reminders but express concerns about customer support and update disruptions.
What buyers like
- Ease of use
- Automated appointment reminders
- Customizable messaging
Common complaints
- Customer support delays
- Disruptive software updates
What users are saying
LM
Lorie M
03/16/23
"Good Communication tools but needed to expand more"
What do you like best about Lighthouse 360+? Its ease of use and being able to communicate with patients What do you dislike about Lighthouse ...
Read more
NR
Nicholas R
06/21/22
"Easily intuitive"
What do you like best about Lighthouse 360+? I like that the dashboard easily becomes intuitive with minimal usage. Lighthouse 360 easily allows users ...
Read more
GG
Gregory G
06/07/22
"Lighthouse 360 Review"
What do you like best about Lighthouse 360+? Great for communication with patients regarding upcoming appointments, unscheduled re-care and ...
Read more
AU
Anonymous User
01/14/21
"Lighthouse was good, but not great"
What do you like best about Lighthouse 360+? Lighthouse sent automated reminders by text and email. This was the main function that we used for this ...
Read more
MM
Mark M
07/10/20
"Lighthouse 360 Provides Great Value for Our Practice"
What do you like best about Lighthouse 360+? LH 360 performs well in all its aspects. Customer communication and appointment confirmation ...
Read more
ZM
Ziyad M
06/12/20
"Great software that helped my practice grow tremendously"
What do you like best about Lighthouse 360+? The appointment reminders is probably the best feature, because we get compliments from the patients ...
Read more
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- A demo or quick answers, your call
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What are the features of Lighthouse 360?
An appointment scheduling solution, often known as an appointment booking system or appointment management software, allows service provider…
HIPAA Compliant software is designed to meet the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) in…
Patient Records Management is a software feature that allows healthcare professionals to manage, organize, and access patient records electr…
Reminders are a valuable feature found in many software programs that serve as helpful tools for users to stay organized and on top of impor…
Treatment planning is a crucial aspect of any software that caters to the healthcare industry. It is a comprehensive process that involves t…
Lighthouse 360 security and data handling
Key compliance certifications and security features for IT and security teams evaluating Lighthouse 360.
Certifications
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Alternatives to Lighthouse 360
Lighthouse 360 Support Options
Frequently Asked Questions About Lighthouse 360
Common questions buyers ask before choosing Lighthouse 360.
Lighthouse 360 is a Medical Practice Management Software. Lighthouse 360 offers Treatment Planning, HIPAA Compliant, Reminders, Patient Records Management and many more functionalities.
Lighthouse 360 is a strong fit if: You want automated multi-reminder systems to reduce no-shows and improve patient awareness.; Your team values an intuitive, user-friendly dashboard for scheduling and messaging tasks.. Consider alternatives if: Your practice requires extensive customization of newsletters and website content beyond messaging.; You need comprehensive, responsive customer support with rapid issue resolution..
Buyers commonly note the following limitations of Lighthouse 360: Limited customer support with long hold times and feature addition constraints; Disruptive software updates causing confusion and lapses in reminder functionality; Higher pricing which may be a barrier for some users.
Some top alternatives to Lighthouse 360 includes CareStack, Curve Hero, axiUm, Dentrix Ascend and Relatient.
Lighthouse 360 offers Quotation Based pricing model
The starting price is not disclosed by Lighthouse 360. You can visit Lighthouse 360 pricing page to get the latest pricing.
Ready to try it?
Get started with Lighthouse 360
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].