LabiDesk Reviews in June 2025: User Ratings, Pros & Cons

All in one software to help you manage your customer support

Great all-in-one customer support tool. Love the team behind it they are open to feedback and listen to the users. Customer support is also helpful and they fix problems whenever I get stuck.

"Very good all-in-one helpdesk software for SMEs"

What do you like best about LabiDesk? Labidesk is a complete customer service platform. Quite a new player on the market - if developed, it can make a big difference. On the plus side, all-in-one helpdesk software allows you to keep your finger on the team's pulse. Cool is the option of shared mailboxes. All in all, the shared inbox is probably the essential part of the whole system. All the important elements when it comes to customer contact are probably included in one tool: -help ...

"A new and promising all in one ticket and customer support platform"

What do you like best about LabiDesk? The UI and the ease of use, it's rich in features and still very simple to use. The fact that you can have your customized KB page is also a good addition to the other features. Team collaboration, private notes and unified mailbox support make this app a great player in the sector. What do you dislike about LabiDesk? The lack of Native mobile app for android or apple devices The onboarding was nice but still missing some instructions The theming has ...

I couldn't Find Omni Channel Settings

I couldn't Find Omni Channel Settings. Overall the Support Interface is Modern compared to other Support ticketing systems out there. The Login and navigation process is fast. AM just sure is there is a Mobile App that will be great as well. One of the Outstanding Features, I like is the personal Signature Element. So I don't need to Configure that on my Personal Email. I hope they setup the SMTP Soon.

"A new and promising all in one ticket and customer support platform"

What do you like best about LabiDesk? The UI and the ease of use, it's rich in features and still very simple to use. The fact that you can have your customized KB page is also a good addition to the other features. Team collaboration, private notes and unified mailbox support make this app a great player in the sector. What do you dislike about LabiDesk? The lack of Native mobile app for android or apple devices The onboarding was nice but still missing some instructions The theming has ...

"Stop paying for individual software!"

What do you like best about LabiDesk? I have a team of 20 people to manage, and every 2 weeks, another set of 20 will rotate. I have never tried a tool before who can do that for you in such an easy fashion. Resetting teams and managing has never gelt so complete. Kudos for the very easily understandable UI. It's so good! What do you dislike about LabiDesk? Not much, but I hope it improves more in the future. Looking at the roadmap, it feels like there's more to see in the following ...

Great helpdesk tool!

I like the ease of the dashboard, the UI/UX is good, I can access everything in one place. Making the ticketing system easier, and very rich in widgets such as ticket systems, help widgets, and even live chat that can help make the helpdesk system on the website easier for developers. But there's still a lot that can be improved, maybe the personalized help site can make a live view when editing, and drag & drop the unit will make the UX better. Pagespeed score is also slightly affected by ...

"Great helpdesk platform"

What do you like best about LabiDesk? I am satisfied with the integration ability and availability of this product. It's a big plus that it can be placed on any page, including my helpdesk page in one copy-paste step! The dashboard is pleasantly organized which makes finding options easy for me as well because they've thought about what would work best with everyone who decides to use it namely having so many crucial features included into just one package. What do you dislike about ...

"Affordable solution for all customer service needs."

What do you like best about LabiDesk? I just started using this, and the ease of use, along with the option to keep all the support channels in one place is what makes it stand apart in the crowd. What do you dislike about LabiDesk? AS I said, I just started using this, so I haven't encountered any serious issues with Labidesk, but I'll update my review as soon as I find something to improve upon. What problems is LabiDesk solving and how is that benefiting you? I've recently launched a ...

"Comprehensive Chat and Canned Options from Labidesk"

What do you like best about LabiDesk? It is easy to configure and offers a lot of options. It is customizable and you have all the options available, including adding agents for live chat. What do you dislike about LabiDesk? It will be great if Labidesk can show which page is the visitor on when they initiate live chat. What problems is LabiDesk solving and how is that benefiting you? Connecting with my site visitors and resolving their queries regarding the offering I have on my website