Kustomer Reviews in September 2026: User Ratings, Pros & Cons

"Kustomer - the simplest tool to use!"

What do you like best about Kustomer? I really love using Kustomer. In our company it's really important how you interact with your colleagues between the departments and Kustomer is the perfect tool. I am always informed when I have an important note to resolve or when I am mentioned in one. It's really fast and reliable. I never had any issues using Kustomer and our team loves using it. I recommend!!! What do you dislike about Kustomer? To be honest, I am working over a year and I never ...

"Concentrated convenience"

What do you like best about Kustomer? I love the automation of merging customer interactions into one profile. What do you dislike about Kustomer? I think the softphone could use a re-design. It's too clunky as it is right now. Why not add an auto-dial feature? What problems is Kustomer solving and how is that benefiting you? Agent productivity is up

"la herramienta mas rapida y completa para contactar a tus usuarios"

What do you like best about Kustomer? la facilidad de poder capturar informacion y compartir con los usuarios, ademas es muy sencilla su interfaz lo que hace que los agentes puedan aprender muy rapidamente a usarla, ademas le brinda a la organizacion una manera facil de brindar un contacto rapido y eficaz a los usuarios que contactan para generar algun tipo de reclamacion por una mala experiencia en la app para la cual se tiene utilizada la herramienta, ademas se mantiene en constante ...

"Kustomer review."

What do you like best about Kustomer? I like how Kustomer lets me sort my conversations, and allows for quick responsive customer support work. What do you dislike about Kustomer? Uppon opening more than 1 tab of Kustomer it slows down, my work requires me to open a few tabs so I wish making Kustomer be a bit faster on multiple tabs. What problems is Kustomer solving and how is that benefiting you? I am solving any problems related to my restaurants with swift email or SMS communication. It ...

"Kustomer has been amazing! Very user friendly and easy to use!"

What do you like best about Kustomer? The ease to email customers and input notes for other to view. What do you dislike about Kustomer? I like it all, very user friendly and easy to use. Recommendations to others considering Kustomer: Get Kustomer :) What problems is Kustomer solving and how is that benefiting you? Follow up with customers, ease to email and put notes into the system.

"I'm the Chief Operating Officer of Infolink-exp. Running the Customer Service Ops for IoT Vendors"

What do you like best about Kustomer? Lot of things. Great GUI, excellent coverage for the ticket management, good reports, great capabilities to integrate with others SaaS tools What do you dislike about Kustomer? The Ticket ID. It could be confusing. The concept of Ticket ID is missed Recommendations to others considering Kustomer: Very suitable tool to provide a superior customer experience What problems is Kustomer solving and how is that benefiting you? Accurate control of Ticket ...

"It is a great tool for work, practical and efficient and very easy to learn to handle!"

What do you like best about Kustomer? It helps me to control productivity and check the result of the work. What do you dislike about Kustomer? I'm a big fan of layout so I think I could improve the Kustomer design to make it a more attractive tool. Recommendations to others considering Kustomer: Just do it! What problems is Kustomer solving and how is that benefiting you? Any kind of problem can be solved, as it is a communication tool, we can identify the problems and solve them quickly.

"Great CRM"

What do you like best about Kustomer? Kustomer makes communicating with customers coming in from multiple platforms easy. I can easily triage conversations to teammates with workflows and set up notifications to show the most important alerts to the team. What do you dislike about Kustomer? I dislike that zooming in is particularly hard for images. What problems is Kustomer solving and how is that benefiting you? Capsule is not only a pharmacy that delivers. We are also known for our ...

"Using Kustomer to Connect with Customers in a Pharmacy Setting"

What do you like best about Kustomer? I like how I'm able to communicate through text, email, and calls through Kustomer and everything is kept on record for reference. My favorite part is the notes feature for internal communication and saving documents. What do you dislike about Kustomer? I dislike the infinite threads in one Kustomer's account and sometimes it gets too overwhelming. Recommendations to others considering Kustomer: Kustomer is a very easy-to-use platform for communication ...

"Im totally sold on Kustomer, best platform Ive ever used and I've run a lot of CS teams."

What do you like best about Kustomer? The way customer gives us a holistic sense of the customer's journey in one snapshot. What do you dislike about Kustomer? I wish Kustomer had better specific reporting. What problems is Kustomer solving and how is that benefiting you? Kustomer allows us to really capture authentic customer behavior through multiple platforms, including their shopping history.