Kustomer Reviews in June 2026: User Ratings, Pros & Cons

"kustomer"

What do you like best about Kustomer? very intuitive and conversation style definitely works well What do you dislike about Kustomer? certain things, zendesk works better, like copying and pasting emails What problems is Kustomer solving and how is that benefiting you? customer service inquiries going much faster

"The bestfriend for every company!"

What do you like best about Kustomer? I love that Kustomer lets us filter everything out into different sections. What do you dislike about Kustomer? Sometimes the loading can be a little bit slow. What problems is Kustomer solving and how is that benefiting you? The benefits of Kustomer? You have every single conversation saved and can always go back for review if needed!

"Easy and sleek"

What do you like best about Kustomer? I really like that I can see all of the previous conversations between us and our patients. It keeps us from missing things or asking them questions we have already. I believe it helps us to be a kinder and faster pharmacy! What do you dislike about Kustomer? I wish there was a way I could search through the chats for a keyword. What problems is Kustomer solving and how is that benefiting you? From the processing side I have mostly used it to solve ...

"Convenient and Easy to use"

What do you like best about Kustomer? Kustomer is user friendly, and shows you all chat, text, email and phone records in one page What do you dislike about Kustomer? Sometimes sending communications is a bit delayed What problems is Kustomer solving and how is that benefiting you? We are solving the problems of any inconveniences faced when communicating with customers

"Using customer has been easy and stress free. It makes it easy to reach out to patients instantly."

What do you like best about Kustomer? The speed and ease at which messages are sent. and the fact I don’t have to pick up my phone to send these messages. What do you dislike about Kustomer? Honestly I wouldn’t say I dislike anything, my experience so far has been great Recommendations to others considering Kustomer: Make use of it for best customer experience What problems is Kustomer solving and how is that benefiting you? For me I use kustomer to text patients and communicate with my ...

"Great integrative experience"

What do you like best about Kustomer? shopify integration makes it so convenient! What do you dislike about Kustomer? when typing in a macro, the black text box that pops up doesn't go away and you have to refresh your browser to do so What problems is Kustomer solving and how is that benefiting you? Customer chat - makes it really easy to troubleshoot and access their existing profile and purchases

"Processing Associate"

What do you like best about Kustomer? That it has been one of the key elements to keeping the patients updated with their current therapy What do you dislike about Kustomer? That sometimes it doesn’t sync the profiles from capos to kustomer What problems is Kustomer solving and how is that benefiting you? Usually any insurance problems that I can quickly settle getting in contact with the patient

"Very easy to use and very helpful for a multitask company."

What do you like best about Kustomer? It is a very neat tool to have in a multitask business. It can be very helpful and very easy to use. What do you dislike about Kustomer? So far I haven't met anything I dislike but I would suggest improving on the dropdown part to make it more visible Recommendations to others considering Kustomer: Having Kustomer is well recommended for each company that would like to engage in multitask businesses. What problems is Kustomer solving and how is that ...

"Kustomer is Easy!"

What do you like best about Kustomer? The simplicity of the workflows and creating tickets What do you dislike about Kustomer? Sometimes have softphone issues and merging tickets can be kind of difficult. Recommendations to others considering Kustomer: Ease of use, no need to worry. What problems is Kustomer solving and how is that benefiting you? I am getting phone calls and answering emails about consumer concerns.

"Kustomer puts everything in one place. I don't know how they do it. It's amazing."

What do you like best about Kustomer? Through the use of timelines, you can see all communication related to customers and makes sure our team doesn't miss anything. What do you dislike about Kustomer? Lots of things to click which can clutter the screen and make training difficult. What problems is Kustomer solving and how is that benefiting you? Seamless customer support