Kustomer Reviews in June 2026: User Ratings, Pros & Cons

"Kustomer offers a fast and reliable platform to allow pharmacists to communicate with patients."

What do you like best about Kustomer? Organized patient information and allows for effective commincation. What do you dislike about Kustomer? Multiple tabs for same patient. Laggy at times. Recommendations to others considering Kustomer: I highly recommend. What problems is Kustomer solving and how is that benefiting you? Confirming that I have the right patient and right medication. A patient's phone number serves as an extra verifying step in addition to patient's name and DOB.

"Great and flexible tool!"

What do you like best about Kustomer? incredibly customizable workflows, with webhook support. What do you dislike about Kustomer? The workflow editor can be clunky, and it would be great to have more features in there. Recommendations to others considering Kustomer: Integrate! What problems is Kustomer solving and how is that benefiting you? Managing our customers in a hipaa compliant way! Being able to aggregate and act on data for a variety of sources.

"Great experience"

What do you like best about Kustomer? The easy way to access cases, and messages What do you dislike about Kustomer? Sometimes the site is slow to load, but that can be improved What problems is Kustomer solving and how is that benefiting you? We are able to handle customer problems and cases faster.

"Information flow between customer and seller is easy to comprehend"

What do you like best about Kustomer? Collapsible conversations make it easy to speed through the history What do you dislike about Kustomer? Would prefer the search bar to be left or center, not right What problems is Kustomer solving and how is that benefiting you? Systemitizing many communications with clients

"Provides exceptional customer service"

What do you like best about Kustomer? Very convenient for staff and customers, we are able to support the customers promptly, faster and easier communication between health professionals and patients What do you dislike about Kustomer? Not every customer enjoys communication through messages and texting and still prefer phone call or face to face communication so therefore kustomer does not work with every patient Recommendations to others considering Kustomer: It makes life easier What ...

"Kustomer"

What do you like best about Kustomer? Las consultas realizadas y la manera en que se muestran son muy amigables, ayudan a un mejor control What do you dislike about Kustomer? En ocasiones el usuario final pierde el control de las respuestas What problems is Kustomer solving and how is that benefiting you? El descargar las consultas ayuda a una mejor vista

"Best for big companies"

What do you like best about Kustomer? Kustomer it's the best choice to communicate within the company. Keeping track of your tickets, your teams' tickets has never been this easy. Besides, you can also provide the best service for your customers as it provides the chat, text and email communication method. It notifies you about the tickets you are tagged at, gives the option to snooze a ticket and it also notifies when the snooze expires, as well as every activity for a specific account ...

"Kustomer is really great Software Company"

What do you like best about Kustomer? I have been working 3 years with Kustomer and it makes work really easier for everyone. We can do a great job using Kustomer about anything, with my co-workers, It's really cool! Also, dark mode is really good for night-time working. Kustomer is Excellent! What do you dislike about Kustomer? There is nothing that I dislike about Kustomer, everything looks fine working with Kustomer. What problems is Kustomer solving and how is that benefiting you? Using ...

"Useful But Not Clean"

What do you like best about Kustomer? All customer feedback in one place which is great. What do you dislike about Kustomer? Not intuitive and somewhat difficult if you're not a regular user Recommendations to others considering Kustomer: I'd suggest it as I haven't used another tool with it's capacity What problems is Kustomer solving and how is that benefiting you? Being able to deal with all feedback on one platform and not missing any conversations with customers

"Organizing customers profiles"

What do you like best about Kustomer? The ability to organize customer profiles and merge tickets is awesome. What do you dislike about Kustomer? I've used many CRMs over the last 20 years and I have to say I am most impresed by the ins and outs. I definitely would like more detailed stats and the ability to have more then one (🌟 stared) or favorite customers.IE I would like to be able to mark a Customer for follow-ups, active sales leads that I AM working on and customer service. Right ...