Kustomer Reviews in May 2025: User Ratings, Pros & Cons

"Im totally sold on Kustomer, best platform Ive ever used and I've run a lot of CS teams."

What do you like best about Kustomer? The way customer gives us a holistic sense of the customer's journey in one snapshot. What do you dislike about Kustomer? I wish Kustomer had better specific reporting. What problems is Kustomer solving and how is that benefiting you? Kustomer allows us to really capture authentic customer behavior through multiple platforms, including their shopping history.

"They make it easy!"

What do you like best about Kustomer? I like how I can filter my things to figure out my performance. And I can chat well emailing with my customers! What do you dislike about Kustomer? It does have some delays when it comes to my email getting a notification about a customer. What problems is Kustomer solving and how is that benefiting you? I am emailing and chatting with customers all in place about there orders!

"Kustomer has been amazing! Very user friendly and easy to use!"

What do you like best about Kustomer? The ease to email customers and input notes for other to view. What do you dislike about Kustomer? I like it all, very user friendly and easy to use. Recommendations to others considering Kustomer: Get Kustomer :) What problems is Kustomer solving and how is that benefiting you? Follow up with customers, ease to email and put notes into the system.

"Jordan MMLF"

What do you like best about Kustomer? Easy to navigate, nice coloring, quick and responsive to business needs What do you dislike about Kustomer? Sometimes there are lags in the processing of emails What problems is Kustomer solving and how is that benefiting you? Benefits include having a very organized way of getting to client inquiries

"I'm the Chief Operating Officer of Infolink-exp. Running the Customer Service Ops for IoT Vendors"

What do you like best about Kustomer? Lot of things. Great GUI, excellent coverage for the ticket management, good reports, great capabilities to integrate with others SaaS tools What do you dislike about Kustomer? The Ticket ID. It could be confusing. The concept of Ticket ID is missed Recommendations to others considering Kustomer: Very suitable tool to provide a superior customer experience What problems is Kustomer solving and how is that benefiting you? Accurate control of Ticket ...

"It is a great tool for work, practical and efficient and very easy to learn to handle!"

What do you like best about Kustomer? It helps me to control productivity and check the result of the work. What do you dislike about Kustomer? I'm a big fan of layout so I think I could improve the Kustomer design to make it a more attractive tool. Recommendations to others considering Kustomer: Just do it! What problems is Kustomer solving and how is that benefiting you? Any kind of problem can be solved, as it is a communication tool, we can identify the problems and solve them quickly.

"Great CRM"

What do you like best about Kustomer? Kustomer makes communicating with customers coming in from multiple platforms easy. I can easily triage conversations to teammates with workflows and set up notifications to show the most important alerts to the team. What do you dislike about Kustomer? I dislike that zooming in is particularly hard for images. What problems is Kustomer solving and how is that benefiting you? Capsule is not only a pharmacy that delivers. We are also known for our ...

"Kustomer review"

What do you like best about Kustomer? It's very easy to track things! I use it always to leave important notes so I could follow up with the customers. It has a great layout as well. What do you dislike about Kustomer? The only thing that I dislike is receiving late email/SMS responses or when the tickets are assigned to the wrong teams. Recommendations to others considering Kustomer: I would definitely recommend Kustomer to the others! What problems is Kustomer solving and how is that ...

"Using Kustomer to Connect with Customers in a Pharmacy Setting"

What do you like best about Kustomer? I like how I'm able to communicate through text, email, and calls through Kustomer and everything is kept on record for reference. My favorite part is the notes feature for internal communication and saving documents. What do you dislike about Kustomer? I dislike the infinite threads in one Kustomer's account and sometimes it gets too overwhelming. Recommendations to others considering Kustomer: Kustomer is a very easy-to-use platform for communication ...

"Just wowwwwww"

What do you like best about Kustomer? I love the simplicity and customization! What do you dislike about Kustomer? There's honestly not much that I dislike about Kustomer. Actually, there's nothing I dislike! What problems is Kustomer solving and how is that benefiting you? It makes it so much easier with connecting customer inquires and their orders. The layout is perfect and so customizable when using keywords