Kustomer Reviews in May 2025: User Ratings, Pros & Cons

"Powerful Easy to Setup CSM"

What do you like best about Kustomer? Workflow builder allows for powerful automation without the need for development work. Workflows also let users build fully custom integrations with native backends or not officially supported 3rd party applications. What do you dislike about Kustomer? API permission sets are overly complicated. Additionally, the native reporting, while easy to use and visually pleasing, does not allow for more complex analyses and thus requires exporting data to an ...

"Kustomer - CRM/Messaging Solution"

What do you like best about Kustomer? You can integrate it into your existing CRM software to be able to reach your clients using multiple channels in Kustomer. You can also leave notes for your team in case of that same client contact you back regarding the same situation that you were handling or a completely different one. And you can even add attached files for them to be able to better understand the situation and help our client faster. What do you dislike about Kustomer? It's not as ...

"Lovely Experience"

What do you like best about Kustomer? All guests are kept in one place and its user friendly and easy to access customers. What do you dislike about Kustomer? Nothing, Highly Recommend Kustomer it does not have any issues. Recommendations to others considering Kustomer: I would highly recommend any business in need of customer support to use the program. What problems is Kustomer solving and how is that benefiting you? Helping solve problems like reaching out to guests to confirm attendance.

"Favorite CRM for Total Support"

What do you like best about Kustomer? Ability to view and bring the entire customer history into one tool. We use this for six teams in our org and it's allowed us to provide more total, seamless support and help our customers more quickly and efficiently. Also, love the customizing of colors to call attention to different searches as well as the ease of setting up new business rules. Our CSM and support have been readily available for all questions and I have been on a few feedback calls ...

"A CRM you can rely on"

What do you like best about Kustomer? A CRM you can rely on. Deliver all the promises. What do you dislike about Kustomer? There's a long road to be 100% compatible with brazilian market, but still so much better than any other tool around here. What problems is Kustomer solving and how is that benefiting you? 360 integration of almost all help center channels (Instagram (stories included), email, chat, form, twitter, facebook messenger, voice). Amazing e-commerce integration. No we do 90% ...

"Useful But Not Clean"

What do you like best about Kustomer? All customer feedback in one place which is great. What do you dislike about Kustomer? Not intuitive and somewhat difficult if you're not a regular user Recommendations to others considering Kustomer: I'd suggest it as I haven't used another tool with it's capacity What problems is Kustomer solving and how is that benefiting you? Being able to deal with all feedback on one platform and not missing any conversations with customers

"Kustomer review."

What do you like best about Kustomer? I like how Kustomer lets me sort my conversations, and allows for quick responsive customer support work. What do you dislike about Kustomer? Uppon opening more than 1 tab of Kustomer it slows down, my work requires me to open a few tabs so I wish making Kustomer be a bit faster on multiple tabs. What problems is Kustomer solving and how is that benefiting you? I am solving any problems related to my restaurants with swift email or SMS communication. It ...

"Kustomer - the simplest tool to use!"

What do you like best about Kustomer? I really love using Kustomer. In our company it's really important how you interact with your colleagues between the departments and Kustomer is the perfect tool. I am always informed when I have an important note to resolve or when I am mentioned in one. It's really fast and reliable. I never had any issues using Kustomer and our team loves using it. I recommend!!! What do you dislike about Kustomer? To be honest, I am working over a year and I never ...

"Concentrated convenience"

What do you like best about Kustomer? I love the automation of merging customer interactions into one profile. What do you dislike about Kustomer? I think the softphone could use a re-design. It's too clunky as it is right now. Why not add an auto-dial feature? What problems is Kustomer solving and how is that benefiting you? Agent productivity is up

"la herramienta mas rapida y completa para contactar a tus usuarios"

What do you like best about Kustomer? la facilidad de poder capturar informacion y compartir con los usuarios, ademas es muy sencilla su interfaz lo que hace que los agentes puedan aprender muy rapidamente a usarla, ademas le brinda a la organizacion una manera facil de brindar un contacto rapido y eficaz a los usuarios que contactan para generar algun tipo de reclamacion por una mala experiencia en la app para la cual se tiene utilizada la herramienta, ademas se mantiene en constante ...