Kustomer Reviews in June 2026: User Ratings, Pros & Cons

"Amazing Ticket Management Software"

What do you like best about Kustomer? The timeline feature is my favorite. It really lays out what's happening with a customer and allows you to address the customer vs just the issue. Agents are able to see the full lifecycle of the customer including purchases and activations. This gives a solid picture of how we can help the customer. We're also able to set up emails to go to folks with certian attributes so when something is updated, we can target those customers looking for that ...

"Kustomer - CRM/Messaging Solution"

What do you like best about Kustomer? You can integrate it into your existing CRM software to be able to reach your clients using multiple channels in Kustomer. You can also leave notes for your team in case of that same client contact you back regarding the same situation that you were handling or a completely different one. And you can even add attached files for them to be able to better understand the situation and help our client faster. What do you dislike about Kustomer? It's not as ...

"Lovely Experience"

What do you like best about Kustomer? All guests are kept in one place and its user friendly and easy to access customers. What do you dislike about Kustomer? Nothing, Highly Recommend Kustomer it does not have any issues. Recommendations to others considering Kustomer: I would highly recommend any business in need of customer support to use the program. What problems is Kustomer solving and how is that benefiting you? Helping solve problems like reaching out to guests to confirm attendance.

"Favorite CRM for Total Support"

What do you like best about Kustomer? Ability to view and bring the entire customer history into one tool. We use this for six teams in our org and it's allowed us to provide more total, seamless support and help our customers more quickly and efficiently. Also, love the customizing of colors to call attention to different searches as well as the ease of setting up new business rules. Our CSM and support have been readily available for all questions and I have been on a few feedback calls ...

"A CRM you can rely on"

What do you like best about Kustomer? A CRM you can rely on. Deliver all the promises. What do you dislike about Kustomer? There's a long road to be 100% compatible with brazilian market, but still so much better than any other tool around here. What problems is Kustomer solving and how is that benefiting you? 360 integration of almost all help center channels (Instagram (stories included), email, chat, form, twitter, facebook messenger, voice). Amazing e-commerce integration. No we do 90% ...

"Kustomer is a really good app when you have a business to handle customer communication!"

What do you like best about Kustomer? I like that I am able to pin my conversations and that I am able to assign tickets to someone easily. What do you dislike about Kustomer? At first, it can be overwhelming but when you get the hang of it everything will be easy. Recommendations to others considering Kustomer: Highly recommended app. I actually advise other businesses to also use this. It is user friendly. My advice is that take time to learn about the features and you will definitely ...

"The Ultimate Email/CX Management Tool"

What do you like best about Kustomer? The amount of customization offered is incredibly impressive. My company switched to Kustomer from Freshdesk and the amount of control you have in terms of customizable workflows and business rules, automations and organization is amazing. What do you dislike about Kustomer? Honestly, nothing to dislike. The product is as advertised. Recommendations to others considering Kustomer: I would recommend to be very open minded during implementation. If you ...

"Simply for use, everything in one place"

What do you like best about Kustomer? The most likely about Kustomer is that we can transfer particular tickets to another department for example finance if there is a need to charge the shops or to our menu department if there is a need to make changes on the menu. What do you dislike about Kustomer? Everything works fine except one thing. When you have opened too many sites on Kustomer and you are writing a ticket at that moment, it might jump to another site, not on the current one, that ...

"In the Accounting department,Kustomer is used to refund Requests."

What do you like best about Kustomer? That we are able to communicate with the customer and have a trail of conversations. What do you dislike about Kustomer? The only thing is that it does no alert you if request is incomplete. What problems is Kustomer solving and how is that benefiting you? That when you request to add a new default on the request, Kustomer is able to add it.

"Kustomer is so easy to work"

What do you like best about Kustomer? You can transfer your ticket to another department/employee. For example, I sent a ticket to finance to charge the customer for their purchase or to our menu consultant to check if there is any problem with the menu of a particular pizzeria and if there is any they write back the ticket to me that everything is solved. Also, using the tickets we communicate with the technical team for consultation when there's an issue with our products. What do you ...