Kustomer Reviews in May 2025: User Ratings, Pros & Cons

"Kustomer is best for customer support"

What do you like best about Kustomer? I like interface of kustomer a lot. It is quiet easy to use. Can be understood easily by an average performer(employee). I like knowledge section in kustomer. It helps in understanding Kustomer better What do you dislike about Kustomer? Though I like kustomer a lot, sometimes server gets down which can impact work of an employee. Some of the pages' font is too small which a person with eye sight would find difficult to read. Recommendations to others ...

"Best in Show!"

What do you like best about Kustomer? Kustomer treats customers as people, not tickets. It's an entirely 'conversation-based approach to CS, and it works very well for our CS Team. It integrates directly with Segment as well, so our agents can see almost every aspect of a user's journey through our system. That way, we can be as proactive about issues as possible and reach out to customers who may not reach out otherwise. Also, it acts as a CRM with no additional fees. Looking at you ...

"Intuitive, Easily Customizable, Kustomer has been a great solution for our company."

What do you like best about Kustomer? With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone. What do you dislike about Kustomer? Filters for new searches can be a bit tricky to ...

"The best tool for a great omnichannel customer success/care operation!!!!!"

What do you like best about Kustomer? I love the replacement of tickets, for conversations, this allows agents to understand perfectly the hole story of a Kustomer. Great reporting tools in order to understand were are the oportunities, and easy way to understand a tipify the conversation to beging continuos improvement proccess all over the organization What do you dislike about Kustomer? We couldn´t integrate with Cloudtalk, but we turned to UJET witch overall worked great for us. The ...

"Kustomer is a great tool for campaigns for customers"

What do you like best about Kustomer? Tracking all the information and comms per lead/customer What do you dislike about Kustomer? It can be challenging to share across customer service reps if too many are on the same customer What problems is Kustomer solving and how is that benefiting you? Keeping up with the threads of customer campaigns across mediums - texts, calls, emails, etc.

"Great so far !"

What do you like best about Kustomer? I like how the conversations are organized and how we are able to organize them if needed What do you dislike about Kustomer? I wish it wouldn’t lag so much. I don’t have anything else. What problems is Kustomer solving and how is that benefiting you? Customer service inquiries and the organization piece helps with this.

"The Full No-Code Automation & Support Platform"

What do you like best about Kustomer? Workflows to allow the teams to automate repetitive tasks using low-code Official Integrations - Instagram API, WhatsApp, Twilio, Talkdesk - a lot of cool partners to just click and start to interact with clients iOS and Android SDKs - You can natively support your clients from your apps Conversations - a cool way to see the interactions. Clients are people, not tickets. What do you dislike about Kustomer? Kustomer offers some "free" extra seats for ...

"Kustomer Is Amazing"

What do you like best about Kustomer? I like that this site is definitely user friendly. What do you dislike about Kustomer? There is nothing that I do not like about this. What problems is Kustomer solving and how is that benefiting you? I am handling inquires and complaints from businesses, and Kustomer makes it easy to keep everything organized.

"GREAT Support from the Kustomer team!"

What do you like best about Kustomer? As a CRM, Kustomer has consistently provided updates and improved its offerings. Their knowledge base is full of useful information that explains the many workflows in detail. The Kustomer team itself has been amazing to work with and is always quick to reply to my inquiries. Our CSM Sabrina is very friendly and knowledgeable about the system, and she's always quick to respond to my many inquiries. What do you dislike about Kustomer? Occasionally I'll ...

"Amazing Ticket Management Software"

What do you like best about Kustomer? The timeline feature is my favorite. It really lays out what's happening with a customer and allows you to address the customer vs just the issue. Agents are able to see the full lifecycle of the customer including purchases and activations. This gives a solid picture of how we can help the customer. We're also able to set up emails to go to folks with certian attributes so when something is updated, we can target those customers looking for that ...