Kustomer Reviews in May 2025: User Ratings, Pros & Cons

"Excellent"

What do you like best about Kustomer? I like that kustomer populates the customer's information and that you can leave notes. What do you dislike about Kustomer? There's nothing that I dislike about Kustomer. What problems is Kustomer solving and how is that benefiting you? There's less information needed to be entered when telling the customer.

"Kustomer provides easy access to each customer's contact info and account history"

What do you like best about Kustomer? Simple to use and search for customers by their email, name, or phone number What do you dislike about Kustomer? It's sometimes difficult to locate a customer if they have multiple accounts that haven't been merged What problems is Kustomer solving and how is that benefiting you? It's great to have all the customer's info at your fingertips when reviewing past interactions for reference to your current interaction.

"Easy to use and navigate clients info"

What do you like best about Kustomer? The ease and speed of locating an individual's information. Once a client is located and pulled up all information is pulled up for that one person. DOB, number, organization, any relevant information you need comes up. What do you dislike about Kustomer? At times it does crash or third parties mess with it, but Kustomer is usually very fast at fixing any issues that come up. Besides that, I have not run into other issues. What problems is Kustomer ...

"My experience with the Kustomer is really great. I was suppressed with fast response!"

What do you like best about Kustomer? Speed of the response is the thing that I like the most. The insight panel is pretty easy to use and friendly. I have used a lot of platforms for customer service and the Kustomer is far the best. What do you dislike about Kustomer? My biggest dislike on the kustomer is the issue with the following the results of the agents. The option for the AHT doesn't work because it is showing only the time that you have spent viewing the conversation. The scores ...

"Really great CRM tools and fantastic support"

What do you like best about Kustomer? I CRM itself is highly customizable and most of the tools are user friendly and useful. The support itself is FANTASTIC and Kustomers engineers/support staff are very helpful. I have had a lot of complicated workflows that had been new to me, and I had to contact support a LOT to get help with making a lot of them work correctly. Having those interactions has really made any of the frustrating parts of learning a new tool as pleasant as possible. I have ...

"Review of the Kustomer"

What do you like best about Kustomer? I really wanted to write about its configuration, how easily everything is configured but recently I wrote to the team itself, wrote just for some easy improvements and they did it so fast and so efficiently I could not even believe What do you dislike about Kustomer? To be honest, it looks a little bit old, its true that everything is working properly but, in my opinion, it needs a little bit new style, because many other platforms look very ...

"Great CRM for support teams that's highly configurable by non-engineering teams"

What do you like best about Kustomer? Very flexible to manage. Integrates with lots of existing tooling (twilio, gmail, five9). Overall a very configurable tool our rev ops team is able to manage independent of our engineer org. What do you dislike about Kustomer? It took a while to get used to some of the quirks of workflows and to integrate the data flows from other 1st party systems. We found their support super helpful, but somtimes just needed to accept that this is how the system ...

"Amazing Software"

What do you like best about Kustomer? The flexibility that it gives me to ensure my customers and agents needs are being met. What do you dislike about Kustomer? I wish the reporting was a bit stronger. What problems is Kustomer solving and how is that benefiting you? I've been able to solve omni channel support in a very quick time frame. It allows me to keep my staffing down while increasing touch points for our customers.

"Time efficient"

What do you like best about Kustomer? Being able to use file management to be able to go back to previous locations in regards to our Unilever Ice Cream Shop Program. While working with multiple locations a day it's beneficial to be able to access anything at any time. What do you dislike about Kustomer? There's nothing too lengthy I can think that I dislike about Kustomer. I've been working in Kustomer for over two years and here and there when updates need to occur the website can run a ...

"Great platform"

What do you like best about Kustomer? I like that you can work from all platforms, chat, sms, social & email. What do you dislike about Kustomer? I did not like that were not able to add images in our messages What problems is Kustomer solving and how is that benefiting you? Providing customer service