Kustomer Reviews in September 2026: User Ratings, Pros & Cons
Customer service platform with omnichannel conversation history
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Starts from $29 / User / Month
Kustomer Reviews & Ratings
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Kustomer pros and cons
Reviewers consistently call it user-friendly, with a clean interface that is easy for new team members to learn.
Unifying email, text, and chat conversations on a single screen keeps customer history consolidated and easy to access.
Highly customizable and flexible, letting teams adapt workflows and integrate it with nearly any other system.
Smart ticketing features like round-robin routing, snoozing, and auto-advance to the next case help agents stay organized and productive.
Several reviewers find it occasionally slow, causing frustration during busy periods.
Reporting could be stronger and some searches require manually building formulas or rulesets.
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Showing 21-30 out of 257
AE
Aminu E
05/01/23
"outstanding"
What do you like best about Kustomer? Kustomer has an amazing interface that makes chatting, emailing, and taking calls to the next level. It is easy to use and navigate, the shortcut keys are absolutely stunning. What do you dislike about Kustomer? I'd not have any concerns as of the current time What problems is Kustomer solving and how is that benefiting you? Helping reach customers to resolve their concern
AE
Aminu E
05/01/23
"outstanding"
What do you like best about Kustomer? Kustomer has an amazing interface that makes chatting, emailing, and taking calls to the next level. It is easy to use and navigate, the shortcut keys are absolutely stunning. What do you dislike about Kustomer? I'd not have any concerns as of the current time What problems is Kustomer solving and how is that benefiting you? Helping reach customers to resolve their concern
NR
Nermeen R
04/29/23
"Kustomer review"
What do you like best about Kustomer? Kustomer is an amzing platform to manage different channels. Easy to use. Friendly UI What do you dislike about Kustomer? It could have more friendly UI i like i see everything is being tighten to each other What problems is Kustomer solving and how is that benefiting you? Its easy to manage tickets from different channels. Either chat, emails or phone calls. As its time saving when agents handeling tickets
NR
Nermeen R
04/29/23
"Kustomer review"
What do you like best about Kustomer? Kustomer is an amzing platform to manage different channels. Easy to use. Friendly UI What do you dislike about Kustomer? It could have more friendly UI i like i see everything is being tighten to each other What problems is Kustomer solving and how is that benefiting you? Its easy to manage tickets from different channels. Either chat, emails or phone calls. As its time saving when agents handeling tickets
NM
Nada M
04/25/23
"Efficient"
What do you like best about Kustomer? The navigation is straightforward. It shows all the account information on one single page and makes it easy to collect most of the info and take multiple actions easily and quickly. What do you dislike about Kustomer? There's nothing I dislike about Kustomer. It helps me to complete all my daily tasks efficiently and makes for an excellent tool for handling my customers' inquiries and requests. What problems is Kustomer solving and how is that ...
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NM
Nada M
04/25/23
"Efficient"
What do you like best about Kustomer? The navigation is straightforward. It shows all the account information on one single page and makes it easy to collect most of the info and take multiple actions easily and quickly. What do you dislike about Kustomer? There's nothing I dislike about Kustomer. It helps me to complete all my daily tasks efficiently and makes for an excellent tool for handling my customers' inquiries and requests. What problems is Kustomer solving and how is that ...
Read more
MH
Mohamed H
04/02/23
"Seamless Customer Support and Engagement with Kustomer's All-in-One Solution"
What do you like best about Kustomer? An omnichannel platform for all types of interactions (Chats-Emails-Calls-Social Media-Whatsapp, SMS, etc,...) The flexibility of customizing the platform based on what we need to support the business besides the ease of use. The Support Teams Keeping the platform up to date and using the new AI technology. Collaboration capabilities make all team members work together on the tickets, saving time and effort. Easy Integration, a lot of 3rd party apps can ...
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MH
Mohamed H
04/02/23
"Seamless Customer Support and Engagement with Kustomer's All-in-One Solution"
What do you like best about Kustomer? An omnichannel platform for all types of interactions (Chats-Emails-Calls-Social Media-Whatsapp, SMS, etc,...) The flexibility of customizing the platform based on what we need to support the business besides the ease of use. The Support Teams Keeping the platform up to date and using the new AI technology. Collaboration capabilities make all team members work together on the tickets, saving time and effort. Easy Integration, a lot of 3rd party apps can ...
Read more
PL
Pinky L
03/22/23
"Easy to use"
What do you like best about Kustomer? Status monitoring, macros, and ease of use. It can be complicated sometimes but if you know where to go, you'll be able to maximize it fully. Useful with customer communication. What do you dislike about Kustomer? It can be complicated when you are not fully trained or was not informed where to go and how to use it. It can also confuse you regarding other tabs you see when you use it. What problems is Kustomer solving and how is that benefiting ...
Read more
PL
Pinky L
03/22/23
"Easy to use"
What do you like best about Kustomer? Status monitoring, macros, and ease of use. It can be complicated sometimes but if you know where to go, you'll be able to maximize it fully. Useful with customer communication. What do you dislike about Kustomer? It can be complicated when you are not fully trained or was not informed where to go and how to use it. It can also confuse you regarding other tabs you see when you use it. What problems is Kustomer solving and how is that benefiting ...
Read more
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].