Kustomer Reviews in May 2025: User Ratings, Pros & Cons

User Friendly Communication Platform

What do you like best? I love that Kustomer provides a seamless experience where I can be on the phone, look at emails/chat, and pull up customers orders all from the same screen. What do you dislike? I dislike the complication of the search engine. Some terms/search terms are confusing What problems are you solving with the product? What benefits have you realized? Tech, billing, and shipping issues are being resolved. I have realized that it is very easy to solve issues ...

All in one!

What do you like best? I like that Kustomer integrates all aspects of a customer's interaction. We can easily see the entire picture of a customer's experience with our service. What do you dislike? This is a pro/con of Kustomer, there are a lot of options and customization available with Kustomer that it can feel overwhelming for a new user. What problems are you solving with the product? What benefits have you realized? Kustomer has been invaluable for our team efficiency ...

It helps me do my job better and more efficiently than our previous platform

What do you like best? I love how it incorporates all internal platforms for easy access to a customer's information. We can see her entire order history with us, including when she speaks to one of our Customer Experience agents. Because of this, we are provided tools to efficiently help her and resolve a problem. What do you dislike? Because there are so many features, it can be a little confusing to learn at first or be overwhelming. Some features that are in there I'm still not ...

Good for Comms

What do you like best? Texting customers from one place and being able to track conversations. Good for employee collaboration and customer communications. What do you dislike? Reporting and search can be cumbersome and hard to navigate What problems are you solving with the product? What benefits have you realized? Client comms, ticketing, and reporting

Feature full and easy to use customer management platform

What do you like best? The thing that I like the most about kustomer is its ease of use, and the plethora of features it contains What do you dislike? The thing we dislike about Kustomer, is the issues on some existing integrations that are provided by Kustomer, however, the support team has been exceptionally helpful in addressing our issues, and hopefully fixing the issues in time. What problems are you solving with the product? What benefits have you realized? We are ...

Kustomer review

What do you like best? Very useful tool for in company communication and problem solving. What do you dislike? Sometimes its a bit slow but any issues get fixed very quick. What problems are you solving with the product? What benefits have you realized? I am solving everyday problems and communicate between different teams in the company.

love it

What do you like best? very user-friendly easy to work thru. I love it What do you dislike? nothing it is amazing keep up the great job What problems are you solving with the product? What benefits have you realized? live chat

It's pretty good.

What do you like best? It sends emails very fast. It lets us contact customers efficiently and easily. What do you dislike? Not much. It's a really good app. There's not much that needs to be fixed up. Recommendations to others considering the product: keep doing what youre doing What problems are you solving with the product? What benefits have you realized? Customer service. Kustomer makes things a lot simpler.

A great platform that's making changes quickly for us to adapt

What do you like best? I love that it uses Watson to gauge customer sentiment rather than relying on surveys, which is not ideal for our brand. The searches make it easy to designate queues by user and the service level data gives us great information on how our agents are performing. The chat was also easy to implement to our site! What do you dislike? I wish there was a way to get conversation sentiment, rather than leaving at the conversation level for us to validate how well our ...

Very powerful with great features, some awkward areas but seeing ongoing improvements

What do you like best? Interface is quite powerful, the saved searches/ticket view is very good and lets you drill down very well. What do you dislike? The workflow is sometimes not very intuitive, especially if you have to go into the code view. Could be more documentation in this area. What problems are you solving with the product? What benefits have you realized? We have multiple teams using Kustomer - mostly Success for now but starting to build out other teams that ...