Kustomer Reviews in September 2026: User Ratings, Pros & Cons

Overload

What do you like best? While it is awesome having everything loaded for the pervious history of the customer What do you dislike? It can have too much action with typing and shut down or need to be reloaded Recommendations to others considering the product: I love using it but want to have it not need to be reloaded What problems are you solving with the product? What benefits have you realized? It will glitch and I love the full profile

Its very efficient when it does work but there a still a few things that could be fixed.

What do you like best? I like how all the customers information and purchase timline is all found in one spot. What do you dislike? Kustomer tends to spazz out and ends calls sometimes. I dislike that it does not send out emails properly on time as well. What problems are you solving with the product? What benefits have you realized? It has been easier to find the customers information and order history

So much better than Zendesk!

What do you like best? Very hands on and incredibly helpful implementation team, flexibility of the platform, single view of a customer is a game-changer for the customer support team. What do you dislike? There is a bit of a learning curve given the flexibility of the platform, there are quite a few native integrations but there are several that I'd love to see added (e.g., mParticle, Twilio for voice) What problems are you solving with the product? What benefits have you ...

The best tool for efficient teamwork.

What do you like best? That emails can stay on someone's timeline and be connected to anything else you are working on that is related. What do you dislike? I would like to be able to link multiple conversations and add a title/subject. Recommendations to others considering the product: I believe this is the best tool to work together as a team to give your clients the quickest and most attention possible. What problems are you solving with the product? What benefits have ...

Love Kustomer!

What do you like best? I love that Kustomer is incredibly organized and user friendly. I like that Kustomer is connected to other platforms as well, making it easy to work on a client in a single workspace. I like the escalation directly from customer as well. What do you dislike? The only thing I dislike about Kustomer is that I have to hit the merge button two to three times before it will allow me to enter in my information to search for another account. Recommendations to ...

Easy and convenient !

What do you like best? I am using Kustomer for more than 2 years now and the experience it's just amazing! I love it how easy and convenient we can communicate within the team. Writing tickers, transferring tickets to other departments, making something a priority, snoozing the tickets. I mean I just love this softer It's really amazing how this platform manages conversations really fast!! What do you dislike? One thing that it bothers me a little bit are the reports. That ...

Kustomer Review

What do you like best? I had been using Kustomer for less then 6 months. I find the tools to be responsive and fast! I know that this is using a browser unlike other tools but this one is quiet responsive in editing and adding information. What I love about it is this tool has less less less downtime! What do you dislike? Tool is using browser and I was hoping that there would be a software in the future for added security. What problems are you solving with the product? What ...

Really great

What do you like best? I like how the platform manages conversations and makes it easy to make a queue for yourself. I also like that it notifies you when anything happens (message didn't send, customer responded) making it easy to keep track of things. I also really love snippets and being able to autofill customer information when replaying with shortcuts. What do you dislike? I've recently lost the ability to copy emails from the To: field and have more than one Kustomer window ...

Amazing producttt!

What do you like best? I like how Kustomer's ticketing system is really easy to use, and it has amazing options for pulling out reports. Really amazing. What do you dislike? We used to have issues with merging between tickets, but everything was resolved in a timely manner. Recommendations to others considering the product: I would highly recommend it What problems are you solving with the product? What benefits have you realized? We use Kustomer to solve daily ...

Kustomer review

What do you like best? Kustomer is a customer relationship management software that helps us to have a better connection with customers, businesses and between departments in a company. The thing that I like most is that it can contain a lot of data and information and it saves you a lot of time and its very efficient way to get the reports done in time. What do you dislike? Everything works great but when it logs out itself after a little while of not being active its a bit ...