Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Easy and convenient !

What do you like best? I am using Kustomer for more than 2 years now and the experience it's just amazing! I love it how easy and convenient we can communicate within the team. Writing tickers, transferring tickets to other departments, making something a priority, snoozing the tickets. I mean I just love this softer It's really amazing how this platform manages conversations really fast!! What do you dislike? One thing that it bothers me a little bit are the reports. That ...

Love Kustomer!

What do you like best? I love that Kustomer is incredibly organized and user friendly. I like that Kustomer is connected to other platforms as well, making it easy to work on a client in a single workspace. I like the escalation directly from customer as well. What do you dislike? The only thing I dislike about Kustomer is that I have to hit the merge button two to three times before it will allow me to enter in my information to search for another account. Recommendations to ...

The best tool for efficient teamwork.

What do you like best? That emails can stay on someone's timeline and be connected to anything else you are working on that is related. What do you dislike? I would like to be able to link multiple conversations and add a title/subject. Recommendations to others considering the product: I believe this is the best tool to work together as a team to give your clients the quickest and most attention possible. What problems are you solving with the product? What benefits have ...

So much better than Zendesk!

What do you like best? Very hands on and incredibly helpful implementation team, flexibility of the platform, single view of a customer is a game-changer for the customer support team. What do you dislike? There is a bit of a learning curve given the flexibility of the platform, there are quite a few native integrations but there are several that I'd love to see added (e.g., mParticle, Twilio for voice) What problems are you solving with the product? What benefits have you ...

Review for Kustomer

What do you like best? Being able to instantly see the conversations listed before. Autofill when it comes to shortcuts is also great. What do you dislike? Sometimes having difficulty merging accounts. Only once in awhile. Nothing huge. What problems are you solving with the product? What benefits have you realized? Just being able to see what people had called in about before and being able to resolve the issue sooner.

Kustomer introduces vital efficiency to CX

What do you like best? Being able to merge conversations, snooze conversations until customer reply, the autopilot for chat, and re-assigning conversations to other associates, the shortcuts, the reporting panel - all such amazing features ! What do you dislike? I think it is really difficult to search for almost anything in Kustomer - even if I just want to search my own closed conversations. I wish I could pivot by a key word more easily, and I've seen other websites with better ...

Its very efficient when it does work but there a still a few things that could be fixed.

What do you like best? I like how all the customers information and purchase timline is all found in one spot. What do you dislike? Kustomer tends to spazz out and ends calls sometimes. I dislike that it does not send out emails properly on time as well. What problems are you solving with the product? What benefits have you realized? It has been easier to find the customers information and order history

Overload

What do you like best? While it is awesome having everything loaded for the pervious history of the customer What do you dislike? It can have too much action with typing and shut down or need to be reloaded Recommendations to others considering the product: I love using it but want to have it not need to be reloaded What problems are you solving with the product? What benefits have you realized? It will glitch and I love the full profile

Amazing producttt!

What do you like best? I like how Kustomer's ticketing system is really easy to use, and it has amazing options for pulling out reports. Really amazing. What do you dislike? We used to have issues with merging between tickets, but everything was resolved in a timely manner. Recommendations to others considering the product: I would highly recommend it What problems are you solving with the product? What benefits have you realized? We use Kustomer to solve daily ...

Kustomer review

What do you like best? Kustomer is a customer relationship management software that helps us to have a better connection with customers, businesses and between departments in a company. The thing that I like most is that it can contain a lot of data and information and it saves you a lot of time and its very efficient way to get the reports done in time. What do you dislike? Everything works great but when it logs out itself after a little while of not being active its a bit ...