Kustomer Reviews in September 2026: User Ratings, Pros & Cons

Why I love Kustomer

What do you like best? I really love using Kustomer. In our company it's really important how you interact with your colleagues between the departments and Kustomer is the perfect tool. I am always informed when I have an important note to resolve or when I am mentioned in one. It's really fast and reliable. I never had any issues using Kustomer and our team loves using it. I recommend!!! What do you dislike? To be honest, I am working over a year and I never had a bad experience. ...

Good, but there's still some kinks

What do you like best? I enjoy the layout and overall view of the program. It's not overbearing or clustered. What do you dislike? Many times there are issues with team members being thrown into Missed Call, so generally the stability and reliability is questionable. Recommendations to others considering the product: Great way to organize your customer interactions. It has a better look and feel compared to other programs I've used in the past which can greatly improve team ...

Excellent ticketing system

What do you like best? Excellent software that gathers in one place all unfinished or already finished task associated with the work that you are doing. You can finish work for certain item in few minutes with attention to the correct people What do you dislike? Nothing that I don't like about this ticketing software, all good till now Recommendations to others considering the product: Everything is awesome, you can find everything in one place. What is not finished, what ...

Organized and convenient

What do you like best? How organized the information is. It allows to efficiently communicate with the customer in real-time. Also, it allows you to see a complete history of your interaction with the customer. Quickly organize the information regarding customers of each brand. Resolving any issues that the customer may have is a simple task thanks to the way the information is sorted on Kustomer. What do you dislike? The interface sometimes is a little bit laggy. It is ...

First Time User

What do you like best? You can change statuses quickly. The notes stay even if another call comes through. Very easy to use. What do you dislike? Sometimes you can lose notes easily. Or accidentally delete them and can't undo it. Recommendations to others considering the product: Pretty easy to use. What problems are you solving with the product? What benefits have you realized? Kumoster is easy to use, which made my first call center job a breeze.

Kustomer is great

What do you like best? I love the timeline view! It allows me to see the customers entire experience. What do you dislike? Reporting could be easier. There are some standard reports that are nice, but customizing can be challenging. What problems are you solving with the product? What benefits have you realized? Understanding of the customer joirney because of the timeline. Its beneficial to move away from tickets.

It is easy to use, helpful, and easily customized as by need

What do you like best? The best thing is about how you can connect tickets, it saves everything you type even if you close a tab by mistake, and it is really quick What do you dislike? Sometimes the shortcut buttons change the texts that you are trying to type and adjust. I would say I dislike the design it has and the notifications that come through my email even after deactivating them What problems are you solving with the product? What benefits have you realized? ...

More efficient than ZenDesk by miles

What do you like best? The tickets auto-sort themselves, assigning tickets is easier than ever before, the shortcuts are great, the chat system is super efficient in the way that it filters in, you can snooze things instead of marking things finished, there are a lot of customization features. What do you dislike? The AutoTextExpander Chrome add-on does not work in customer, you're not able to see who's currently on the site and do chat outreach, there's still a few buggy problems ...

Review for Kustomer

What do you like best? Being able to instantly see the conversations listed before. Autofill when it comes to shortcuts is also great. What do you dislike? Sometimes having difficulty merging accounts. Only once in awhile. Nothing huge. What problems are you solving with the product? What benefits have you realized? Just being able to see what people had called in about before and being able to resolve the issue sooner.

Kustomer introduces vital efficiency to CX

What do you like best? Being able to merge conversations, snooze conversations until customer reply, the autopilot for chat, and re-assigning conversations to other associates, the shortcuts, the reporting panel - all such amazing features ! What do you dislike? I think it is really difficult to search for almost anything in Kustomer - even if I just want to search my own closed conversations. I wish I could pivot by a key word more easily, and I've seen other websites with better ...