Kustomer Reviews in September 2026: User Ratings, Pros & Cons

Amazing job platform

What do you like best? I like that you can customize it to what your company needs it to be, for my job specifically its so cool that with each ticket you can go back and see what happened on the past calls. What do you dislike? It sometimes has glitches as with most technology but in the middle of a call it's very inconvenient What problems are you solving with the product? What benefits have you realized? It's easy to use overall and it's neatly organized which I love

Very Fast Efficient System

What do you like best? I like being able to find tickets that I need to review with ease and by specific categories. What do you dislike? Nothing too much. Overall the system is easy to use and pretty intiutive What problems are you solving with the product? What benefits have you realized? We have been using it for tech support information and solving those phone calls. It's easy to go back and review any issues that may have arised within out systems.

I use Kustomer and it is really helpful and useful for completing my job

What do you like best? Kustomer is really simple to use, it is created in a way that helps you to keep track of all of your tasks and helps you to organize the job in the best manner. What do you dislike? There is not anything bad when it comes to Kustomer. It is the best, it is simple, easy and very helpful. Recommendations to others considering the product: It is really useful and simple to use. What problems are you solving with the product? What benefits have you ...

CRM Standard

What do you like best? I find kustomer to be intuitive and organized when it comes to organizing customer data. What do you dislike? I think it would be nice if it was easier to make custom lists on the left hand column. What problems are you solving with the product? What benefits have you realized? I'm able to reach customer much more quickly then previous CRM's that I have used. The decluttered process makes it easier to reach more people effectively.

Being a Customer-User of Kustomer After 1 Year

What do you like best? It's simple, always up and fairly innovative. On mobile I can see most of the information. The tool is fast and almost always up. What do you dislike? Brandon was our gold standard for communication, and that sadly just isn't the case anymore, even if our current CSM is a very nice guy. BoxyCharm used to have engaged discussions on features we need, but this has completely dropped off the radar. When using it on mobile (iPad), I cannot see the queue names. ...

A business essential.

What do you like best? Being able to assign conversations to my other team members, I also appreciate the notifications that come on my screen when candidates respond. What do you dislike? That if you put a middle name when you're searching for a name, it won't find the contact. Although, that's is my only flaw with Kustomer for the most part it is a really good service. I think that everyone should have Kustomer if you plan on having a business for your customers, employees, and ...

Happy CS Agents and Customers.

What do you like best? What's most helpful about Kustomer is the number of integrations available in order to connect all of our organization's software so we can learn about our customers in the most efficient way possible. Also, our agents are finding it much easier to communicate with each other within the platform whenever the case requires more team members to be involved in order to resolve a single issue by @mentioning each other and being able to "follow" conversations and be ...

Kustomer Review

What do you like best? I love how easy it is to communicate with individuals within the market and the accessibility to add internal notes for other members of the organization to view. What do you dislike? How sometimes the conversations get lost in the funnel and not getting correctly assigned to the intended user. What problems are you solving with the product? What benefits have you realized? I am solving problems such as filling moves for our clients and communicating on ...

A learning curve

What do you like best? the layout and clarity What do you dislike? The ways you need to go back and ensure every conversation has been closed - even ones from weeks ago that may not have been marked done then register as an open conversation. What problems are you solving with the product? What benefits have you realized? customer support issues

It's working perfectly except for some network connection issue.

What do you like best? It's easy to search logs and data. They also respond fast for updates. What do you dislike? Nothing much. It is just that there are downtimes and issue with connections but it is very minimal and being resolved quickly. What problems are you solving with the product? What benefits have you realized? Live chat. The interface is user friendly.