Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Good ticketing system, internally and externally!

What do you like best? What I like best is that it has all the functions needed when it comes to internal and external communication, it can be linked with so many other tools and platforms that make it possible to have the CRM and all functionalities in one place. I and my team use it for reporting internally and communicate work within teams, but our customer support uses it for outbound and inbound communication with customers, where we have linked our SMS, Chat, and Phone so every ...

Great feature

What do you like best? U keep track of your work and it makes everything easier for you to organize What do you dislike? I like everything there is nothing I dislike all is good Recommendations to others considering the product: It’s a great program that helps you keep tidy and organized your work What problems are you solving with the product? What benefits have you realized? Keep track of my duties, have fast feedback, communicate between departments.

It makes easy to keep track of your activities and to have evidence

What do you like best? I like that it is useful to remind you of the duties you have to do in regards of an update or issue and also it lets you keep track of your work. What do you dislike? There nothing I dislike I like everything on kustomer it is good What problems are you solving with the product? What benefits have you realized? Menu problems, tablet problems, store issues.

Good service, wonderful saving, excellent support team.

What do you like best? I love the note feature, and how transferring between Email Templates and Notes saves the process you've started, your work, and allows you to refresh the page when there are errors. The note process is wonderfully helpful and I love being able to go back and addend my notes. I also love the compatibility with Grammarly, so thanks for that! It might be worth it to pursue a partnership! What do you dislike? I wish that embedding links or pasting links ...

Ticketing system

What do you like best? Kustomer is one of the best ticketing systems I've used so far. It reliable and super easy to use, and if you have any questions or need any help, they provide the best customer support service. The service also provides tracking and you can create dashboards for each team in the company. What do you dislike? Haven't had any issues, however, the service can be slow sometimes. The CS team is always there to help with this. Recommendations to others ...

streamline!

What do you like best? Timeline view of conversations increases productivity What do you dislike? I wish there was a live dashboard, we can live without it but it would be a great feature to have both email and call queues live in the same place What problems are you solving with the product? What benefits have you realized? We are finally able to see the customer's name when they call in. this provides a new level of personalization that we did not have previously

Best ever, everything is correct, on same place, easy for work

What do you like best? You can transfer your ticket to another department/employee. For example, I sent a ticket to finance to charge the customer for their purchase or to our menu consultant to check if there is any problem with the menu of particular pizzeria nad if there it is they write back the ticket to me that everything is solved. What do you dislike? The only thing I do not like about kustomer is that when you have opened many sites, one ticket may jump to another one that ...

Simply for use, everything in one place

What do you like best? The most likely about Kustomer is that we can transfer particular tickets to another department for example finance if there is a need to charge the shops or to our menu department if there is a need to make changes on the menu. What do you dislike? Everything works fine except one thing. When you have opened too many sites on Kustomer and you are writing a ticket at that moment, it might jump to another site, not on the current one, that might cause few ...

Customer Experience platform worth having!

What do you like best? The best thing about this software is the Kustomer Search which helps me group and focuses on the customers that need my attention the most. The ease of using the conversations help me in saving time doing so manually. What do you dislike? I cannot say that I have faced any difficulties or problems in using Kustomer. It is great software and I am more than glad to have it and use it. This platform allows you to be completely transparent and open and they have ...

I use Kustomer and it is really helpful and useful for completing my job

What do you like best? Kustomer is really simple to use, it is created in a way that helps you to keep track of all of your tasks and helps you to organize the job in the best manner. What do you dislike? There is not anything bad when it comes to Kustomer. It is the best, it is simple, easy and very helpful. Recommendations to others considering the product: It is really useful and simple to use. What problems are you solving with the product? What benefits have you ...