Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Very flexible and powerful, without losing a lot of the nice, user-friendly touches.

What do you like best? Kustomer can do practically anything. If there's an API or a Webhook, you can integrate that tool with Kustomer. Even better, the interface for users remains simple, but powerful, especially with all the tie-ins. The actual UX is also to my liking, as there's many design implementations and information hierarchies that are done in a way that makes sense to me, unlike some other help desk systems. The team at Kustomer is also really responsive to our needs, and ...

its a useful tool.

What do you like best? the flexibility,the reasons and process. What do you dislike? a bit slow. takes a long time to load when you try to leave a ticket What problems are you solving with the product? What benefits have you realized? very flexible and helpful for a company to take notes and makes sure everything is in order

Immature platform, but with a decent concept

What do you like best? KObjects, timeline concept and focus on CX context is refreshing. Allows for theoretically great no/low-code supported functionalities and has the potential to become an operating system for most of the front-facing/administrative team in your company. What do you dislike? 1. We were promised features in the sales cycle that aren't yet delivered. It's been 8 months. 2. Their technical platform is buggy and often slow 3. We've had several downtimes ...

Centralizing Team Efforts

What do you like best? I like best that Kustomer provides the opportunity for multiple departments within my company to collaborate on the needs of a customer while helping create actionable data useful for improving our services. What do you dislike? I dislike the way that notifications work. When handling phone interactions I receive a notification for the call notes that I add to the conversation via Talkdesk.I also receive a notification that I was assigned to the conversation ...

Simply the best!

The best and most innovative software I've encountered for managing a customer's experience!

Excellent Platform to assist customers

What do you like best? The best part of Kustomer is being able to tag certain contacts. I am bilingual and it is helpful to set tags from incoming contacts and separate them into a specific queue. It streamlines my work flow. We are able to set many queues to work from. Since I work remotely, Kustomer allows us to tag other employees tickets, that the ticket may pertain. I also like that we are able to customize our notification settings. I do not like to receive notifications of every ...

Communication management at its finest!

What do you like best? Communications via phone, sms, and emails all in one place What do you dislike? no real dislikes it has its glitches as any software does. Recommendations to others considering the product: Your one-stop program for all your communication management needs What problems are you solving with the product? What benefits have you realized? not having to use multiple programs for all our communication types

Customer Resource Management Made Easy

What do you like best? I like the ability to break down subsections of our company to better handle and separate specific Customer Tickets What do you dislike? There's nothing about the software that I dislike What problems are you solving with the product? What benefits have you realized? Being able to split tickets and designate specific teams/ team members to tickets as they arrive in our inbox. The immediacy of being able to communicate with our customers via Email or ...

My experience with Kustomer

What do you like best? I like the layout of Kustomer. Very simple to use. What do you dislike? The only thing I would change is the notifications for Live Chat. It would be great to have a count down or timer so we know exactly when a conversation will be breached. Recommendations to others considering the product: Great! But your inbox will fill up so be sure to make a folder in your email. What problems are you solving with the product? What benefits have you realized? ...

Kustomer Workflow

What do you like best? I like the ability for single line exchanges to be automated. Also good organization for data and ability to snooze conversations versus mark it as done. Great organization for responding to oldest conversations first. What do you dislike? Automated workflow is a mess. When chat and email routing before you even send ending sho rtcut conversation has ended no ability to prepopulate the field during down time in your chat otherwise the entire chat will end and ...