Kustomer Reviews in September 2026: User Ratings, Pros & Cons

Kustomer has some useful tools to help customers and the business

What do you like best? I like the marco feature and the system is easy to learn What do you dislike? I know that there is a merge feature. But it would be nice if the system automatically merged accounts but recognizing the same email, phone, or name. Or if the order # is mentioned in the conversation it will automatically merge. Also if it could send out auto email to customers inquiring about basic things and closing the conversation out. And also once the customers purchase and ...

Perfect for building customer relationships!

What do you like best? Ability to see all customer interactions What do you dislike? Not as many integrations, but more coming What problems are you solving with the product? What benefits have you realized? We love Kustomer because it allows us to build an ongoing relationship with our customers. Because it's customer-based (not just ticket-based) you can easily see ALL the interactions with a customer at once on the timeline. At a glance, we can see how many times a ...

Great software tool for streamlining customer support!

What do you like best? Kustomer allows me to centralize all of the support tickets coming in. I can create rules for emails coming from certain locations. It also allows seamless integration with our NPS tool and gmail. Take advantage of their Knowledge Base article/content creator. Great customer support. They take into account customer feedback and feature ideas. What do you dislike? I haven't used the reporting functionality much. I prefer to analyze the feedback/tickets in ...

Kustomer upgrade is awesome!

What do you like best? The new side panel, works faster with ring assist. Ring assist is quicker and more fluent, it is also more effective in completing calls quicker. What do you dislike? I have nothing I personally dislike about it.It works better than it ever has before with the new features. Recommendations to others considering the product: Kustomer is widely used within the company that I work for, it works flawlessly without any issues or worries of it glitching. It ...

Kustomer help us a lot with the Customers order.

What do you like best? That the Order can be merge directly and the cm can have the email added directly What do you dislike? In some cases Kustomer is slow and when a call got in the order that we are working with chat it reload the new account Recommendations to others considering the product: Kustomer help us with the service that we expect What problems are you solving with the product? What benefits have you realized? We are checking the order and we can check ...

Kustomer

What do you like best? I like how you can add and remove conversations , edit customer information. What do you dislike? Sometime can have an error saying did not save pop up and if you are on a call . the call will drop if you refresh the page What problems are you solving with the product? What benefits have you realized? troubleshooting , billing , first time setups

Very flexible and powerful, without losing a lot of the nice, user-friendly touches.

What do you like best? Kustomer can do practically anything. If there's an API or a Webhook, you can integrate that tool with Kustomer. Even better, the interface for users remains simple, but powerful, especially with all the tie-ins. The actual UX is also to my liking, as there's many design implementations and information hierarchies that are done in a way that makes sense to me, unlike some other help desk systems. The team at Kustomer is also really responsive to our needs, and ...

Kustomer Transformed Our CX Team

What do you like best? The best part about Kustomer is their devotion to humanizing every interaction. Kustomer is customer focused instead of ticket focused which sets the tone for how our CX team operates and aligns with our brand manifesto in general. What do you dislike? I have not found any downside to Kustomer. What problems are you solving with the product? What benefits have you realized? Kustomer has impacted our team by providing the structure that we needed to ...

its a useful tool.

What do you like best? the flexibility,the reasons and process. What do you dislike? a bit slow. takes a long time to load when you try to leave a ticket What problems are you solving with the product? What benefits have you realized? very flexible and helpful for a company to take notes and makes sure everything is in order

Really efficient

What do you like best? the way you can use the platform for the customer What do you dislike? Everything looks find to me it is pretty complete. Recommendations to others considering the product: Just follow the easy steps on the platform What problems are you solving with the product? What benefits have you realized? Mattress issues sending emails to customer is really fast.