Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Kustomer has some useful tools to help customers and the business

What do you like best? I like the marco feature and the system is easy to learn What do you dislike? I know that there is a merge feature. But it would be nice if the system automatically merged accounts but recognizing the same email, phone, or name. Or if the order # is mentioned in the conversation it will automatically merge. Also if it could send out auto email to customers inquiring about basic things and closing the conversation out. And also once the customers purchase and ...

Great software tool for streamlining customer support!

What do you like best? Kustomer allows me to centralize all of the support tickets coming in. I can create rules for emails coming from certain locations. It also allows seamless integration with our NPS tool and gmail. Take advantage of their Knowledge Base article/content creator. Great customer support. They take into account customer feedback and feature ideas. What do you dislike? I haven't used the reporting functionality much. I prefer to analyze the feedback/tickets in ...

Kustomer works well however the performance is inconsistent.

What do you like best? great audio on phone calls. I also like the new call performance feature What do you dislike? dropped call inconsistent on saving notes. Recommendations to others considering the product: works well, be aware of inconsistencies What problems are you solving with the product? What benefits have you realized? I am able to keep track of all past conversations with ease in order to support team members.

Really efficient

What do you like best? the way you can use the platform for the customer What do you dislike? Everything looks find to me it is pretty complete. Recommendations to others considering the product: Just follow the easy steps on the platform What problems are you solving with the product? What benefits have you realized? Mattress issues sending emails to customer is really fast.

Kustomer upgrade is awesome!

What do you like best? The new side panel, works faster with ring assist. Ring assist is quicker and more fluent, it is also more effective in completing calls quicker. What do you dislike? I have nothing I personally dislike about it.It works better than it ever has before with the new features. Recommendations to others considering the product: Kustomer is widely used within the company that I work for, it works flawlessly without any issues or worries of it glitching. It ...

Kustomer help us a lot with the Customers order.

What do you like best? That the Order can be merge directly and the cm can have the email added directly What do you dislike? In some cases Kustomer is slow and when a call got in the order that we are working with chat it reload the new account Recommendations to others considering the product: Kustomer help us with the service that we expect What problems are you solving with the product? What benefits have you realized? We are checking the order and we can check ...

Kustomer

What do you like best? I like how you can add and remove conversations , edit customer information. What do you dislike? Sometime can have an error saying did not save pop up and if you are on a call . the call will drop if you refresh the page What problems are you solving with the product? What benefits have you realized? troubleshooting , billing , first time setups

easy to use!

What do you like best? the usability is greay!! i like using the hashtags as well! What do you dislike? i wish it loaded the name information automatically again Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? I feel like its pretty successful to lead me to a resolution about 90 percent of the time which is great for a program :)

Kustomer is a great one-stop platform and easy to use.

What do you like best? All the information located easily. Good access to account information. What do you dislike? The delay I sometimes have but can be due to network connection. What problems are you solving with the product? What benefits have you realized? permission issues sometimes happen but not too frequent.

Kustomer Transformed Our CX Team

What do you like best? The best part about Kustomer is their devotion to humanizing every interaction. Kustomer is customer focused instead of ticket focused which sets the tone for how our CX team operates and aligns with our brand manifesto in general. What do you dislike? I have not found any downside to Kustomer. What problems are you solving with the product? What benefits have you realized? Kustomer has impacted our team by providing the structure that we needed to ...