Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Great application

What do you like best? Kustomer is extremely efficient in so many ways. You can do so much within the program and all of it's bells and whistles make my work so easy! What do you dislike? Absolutely nothing. I truly think everything Kustomer has to offer is so helpful. What problems are you solving with the product? What benefits have you realized? My entire workday is through Kustomer and I'm able to solve customer problems, send emails, send sms', and pull information ...

Everything you need to boost efficiency and save time - all in one place

What do you like best? Kustomer has a great interface with a ton of possibilities without too much clutter or mess. It is very flexible, and can be integrated and customised with virtually any service. As a support agent, Kustomer has accommodated better processes, routines and collaboration within the team, which is good for us, and great for customers. Additionally, the amount of actionable data you can obtain is very impressive and help you understand your customers in a whole new ...

Competent System

What do you like best? It allows our teams to manage contacts with our customers all in one place. What do you dislike? It can be slow at times and profile management could be improved. What problems are you solving with the product? What benefits have you realized? We're able to display records of our customer contacts, regardless of whether they're through chat, email or phone calls, all in one place so that they're easily accessed.

I like Kustomer since it's easy to use

What do you like best? I like that it's quick, simple and anyone can use it. It is very easy to communicate with my teammates and colleagues through it even though it is not a chat channel for internal use for companies. What do you dislike? It is sometimes slow and can cause frustration sometimes. Other than that it is a great company tool to use. All of us at the company use it and we plan to keep doing so because of how easy and simple it is to use. 10/10 Would recommend to ...

Love that you can see full customer history in on screen

What do you like best? Easily see shopify data and being able to message through any channel What do you dislike? Hard to figure out how to track different metrics on customer and conversation level. Wish I could create a search for customers who we spoke to pre-purchase (hard to date shopify object vs just determining if it is set or not). What problems are you solving with the product? What benefits have you realized? We have been using Kustomer as a sales platform and ...

Easy to use, improving constantly

What do you like best? how organized it and easy to see different options What do you dislike? Nothing really, so far it's easy to use and convenient Recommendations to others considering the product: yes What problems are you solving with the product? What benefits have you realized? financial and technical questions, Ring Assist feature makes it easier to handle almost every case

dramatically improved the support experience for our customers

What do you like best? The workflow engine behind Kustomer is very powerful and flexible. It has allowed us to craft custom integrations into the rest of our platform, such as looking up SF details when a new conversation is created, and then directing the conversation to an account manager if one is assigned in SF. What do you dislike? Most of the things we disliked have actually been addressed by Kustomer in new releases. There are not any "big" dislikes left, but an area I think ...

Kustomer with a K

What do you like best? The way everything is organized and easy to find What do you dislike? I don't like not being able to track all the tickets I've closed before What problems are you solving with the product? What benefits have you realized? I work with customer service and it's really easy to find the custmer information

Makes CX job so much simpler having everything all in one place!

What do you like best? Kustomer keeps everything in one place - SMS, calls, internal notes and emails over the span of the customer's timeline with us. Without Kustomer's easy to use interface, we wouldn't be able to do work so efficiently across the timeline. Now, our entire CX team is able to help customers seamlessly. What do you dislike? Nothing. Whenever there has been a temporary glitch, Kustomer works to fix it and their support team is super helpful in working with to ...

Perfect for building customer relationships!

What do you like best? Ability to see all customer interactions What do you dislike? Not as many integrations, but more coming What problems are you solving with the product? What benefits have you realized? We love Kustomer because it allows us to build an ongoing relationship with our customers. Because it's customer-based (not just ticket-based) you can easily see ALL the interactions with a customer at once on the timeline. At a glance, we can see how many times a ...