Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Kustomer Review

What do you like best? The ability to merge conversations is a nice feature What do you dislike? the fact that when i have a conversation open and i tab on a previous it deletes my unsaved notes What problems are you solving with the product? What benefits have you realized? benefit to have a nice seem less history in place for our customer

Makes it easy to keep conversations with the correct members

What do you like best? Kustomer is a wonderful platform that allows you to keep all member interactions under an umbrella of that specific member as opposed to the conversation. You can integrate other sources as well in order to make it easy to have all the information about a member with that member. There are lots of ways to filter between the conversations and this is super helpful for engagement and stats What do you dislike? It takes a bit of time to adjust to the interface ...

Kustomer allows me to keep a good workflow

What do you like best? Kustomer keeps me organized! All of my tickets are categorized by queue. I can easily search for my recent conversations, done conversations, and conversations I have yet to get to. After each ticket, Kustomer automatically switches me to the next ticket allowing me to keep a steady pace making sure I reach my quota for the day. What do you dislike? Kustomer often gives confusing notifications like "you are viewing too many kustomers at once" when I only have ...

Beautiful interface and easy to use!

What do you like best? Kustomer is easy to use and super customizable. I love the custom and standard reporting, and the support team is very responsive and friendly. I also very much appreciate the timeline view of a customer's information- the user can easily view past conversations all on one page! Kustomer is customer-focused which very much aligns with my team's What do you dislike? There are often minor bugs that affect our team's workflows, and there are occasional glitches ...

Agile Customer Support tool

What do you like best? The round robin feature, is super amazing! What do you dislike? Nothing to be honest, amazing tool, solves all common issues What problems are you solving with the product? What benefits have you realized? Smart ticketing distribution, the ability to change settings for users easily, amazing integrations

Kustomer is really business friendly for your work experience.

What do you like best? It's really business oriented and it helps you to modify and customize your work experience with you and your co workers. What do you dislike? If you want to search any specific data you'll need to personalize with some formulas. What problems are you solving with the product? What benefits have you realized? Ticket data customize and tracker of how much emails we had worked through out the day.

Kustomer Review

What do you like best? Everything categorize and customize. It is amazing to have it and provides a lot of information but it will be easier if they could have formulas already included to get everything was we need. What do you dislike? You need to add formulas when we assume they should be already there. What problems are you solving with the product? What benefits have you realized? When you are providing tickets it is nice to see everything categorize which make it ...

A Kustomer Review

What do you like best? The fact that Kustomer can be customized in different ways What do you dislike? The fact that some features should be easier to perform. Some features should be integrated (Specially searches) instead of creating rulesets. Recommendations to others considering the product: I would definitely give it a try, the tool has a lot of potential and can make things easier if used wisely. What problems are you solving with the product? What benefits have ...

Kustomer Review

Kustomer Features- User Friendly

What do you like best? What I like about Kustomer is how it integrates your database to the dialer. It is easier to track notes, call logs or tickets if you have this kind of tool. My client used to have a different software before and I can compare that Kustomer is more efficient when it comes to tracking call outcomes. It is very useful in the Customer Service experience. What do you dislike? I kind of not like the updates, only because we're not given a heads up if they do. ...