Kickserv Reviews in May 2025: User Ratings, Pros & Cons

I've been with KickServ (formerly Service Sidekick) for over 6 years.

What do you like best? Simple architecture. Customizable. Field employees access work orders. Templates for services. What do you dislike? The reports functions often gives us duplicates and is hard to really dig deep if you are looking for insights on your sales data or revenue data. Recommendations to others considering the product: Be disciplined about using the systems in place 100% of the time. If you will use their tools you can gain a lot of insight about business analytics. What ...

Have Used it one year in nuisance wildlife business

What do you like best? Easy to use, inexpensive, mostly flexible. I like being able to log in anywhere with any device. What do you dislike? The iPhone app has some issues and has been confusing to our people. Some entry areas are a bit confusing and it is possible to lose entered data. Recommendations to others considering the product: This is a great starter package at a fantastic price point. I am unsure how robust it will be as we grow. What problems are you solving with the product? ...

Fairly user friendly, but glitchy.

What do you like best? I love the drag and drop feature on the calendar. It makes things easy to move around. What do you dislike? How glitchy the system is. If you click on a job on the calendar to look at it, half the time it thinks you're moving the job. Recommendations to others considering the product: Do your research. What problems are you solving with the product? What benefits have you realized? We are solving our schedule needs with an 8 tech team. I love being able to see ...

Good but needs lead tracking

What do you like best? Scheduling Scheduling Scheduling Scheduling What do you dislike? No role thruput yield info to monitor lead closure. Need to assign leads, follow from start to closed with all lead steps for company, office, then each employee. If I could do it before with Excel, this should be able to as well. Feed strengths, stave weaknesses. Who do I give leads to????? Can't tell with Kickserv. Recommendations to others considering the product: Works well for what it is ...

Great Product for Price Point

What do you like best? Kickserv is an inexpensive, cloud-based field service management solution that gives you a broad amount of control and customizeability for your business. As others have mentioned they do have an API that allows us to integrate it into our other software solutions, and their sync with Quickbooks has been a tremendous help. Customer service is very quick and personable. One thing I have loved about Kickserv is the ability to look at the day and week at a glance by ...

Excellent Customer Service adds to this already great Product.

What do you like best? This software is easy to use and adapt to your individual business. There are several options for customization! We purchased this software as a way to keep estimates off the books. The software integrates directly with Quickbooks Online Plus allowing me to eliminate the double-entry I was doing previous to our purchase. What do you dislike? We only wish this software was available for Truck Fleet Management, too! If we could integrate the great things Kickserv has ...

Kickserv is the best management software program, it is easy to learn and affordable!

What do you like best? I like the continued communication from the customer to our company without missing a beat. Being the owner of a small company (1, I am able to keep myself very organized by inputting my customer information in the database, then schedule an appointment for estimate or service. Getting emails is essential in making the program work for you in many ways. Once I make the appointment in my schedule, the program has the ability to notify the customer 24 hrs before the ...

Kickserv has done amazing things for our business

What do you like best? Kickserv's platform is user friendly and easy to learn. The drag and drop calendar features allows dispatchers/administration to manage jobs throughout the day. Assigning technicians and communication information on the go to our technicians is easy. We use the one click function to notify techs of jobs. We can add internal notes, notes to be shared with customers, add charges, attach documents, and more live within jobs. Our technicians our updated of relevant ...

Part of Our Recipe for Success!

What do you like best? We really appreciate the recent surge for improvement and added features with Reach Local. The fact that clients can approve their estimate, and pay their invoice online is fantastic. Also love the client portal feature and the ability to quickly upload photos What do you dislike? Glitches and growing pains, but there are always bound to be those Recommendations to others considering the product: Take advantage of all the training so you can utilize all of the ...

Great product for small business

What do you dislike? There is nothing that I can say that i really dislike Recommendations to others considering the product: Kickserv is user friendly and has many positive attributes and features What problems are you solving with the product? What benefits have you realized? Ease of scheduling and tracking jobs. The invoicing is simple.