Kickserv Reviews in May 2025: User Ratings, Pros & Cons

REVIEW

What do you like best? I CAN KEEP TRACK OF MY INVOICES AND BILLING I CAN SCHEDULE MY TECHS AND EASILY DISPATCH THEM FOR MY PC. I CAN SEND/EMAIL CUSTOMER INVOICES DIRECTLY AND KEEP TRACK OF ACCOUNTS RECIEVABLE What do you dislike? SEARCHING FOR CUSTOMERS IS HORRIBLE A SLIGHT MISPELLING AND YOU CANT FIND VERY BAD SEARCH. MOBILE APP IS TERRIBLE VERY RARELY DISPLAYS ALL CUSTOMERS. SAYS I HAVE THOUSSANDS OF CONTACTS AND WONT DISPLAY THEM. DOES NOT HAVE CAPABILITIES TO TRACK s MY TECHS USING ...

Great product for our HVAC company

What do you like best? Kickserv's customer service is second to none. They are always adding new features. This product has changed the efficiency of our business. What do you dislike? I can't really say I dislike anything about Kickserv. However, I look forward to a more robust customer portal. And "class" syncing with Quickbooks would be nice. Recommendations to others considering the product: You should definitely try out Kickserv. What problems are you solving with the product? ...

Kickserv

What do you like best? The ability for techs to see their schedule in real time What do you dislike? Sometimes when I click on a job to edit it from the calendar it moves to a different time slot. Recommendations to others considering the product: Kickserv works great for tech who are constantly on the go because they can log on with the app to update jobs, complete them and put them on hold if an issue arises. Very easy software to use. What problems are you solving with the product? ...

Great system that keeps getting better!

What do you like best? At first, the program seems overwhelming, but as you go through a typical sales cycle, it becomes clear that the kickserv guys (and gals have really done their homework. As a service based business, I find the scheduling and dispatching easy to use as well as the user-friendly interface. So what do I like the BEST? It's the easy to use, easy to follow "flow" of information needed from start to finish in a sales cycle. What do you dislike? Lack of search fields and ...

Great tool for keeping track of Jobs, Customers and more

What do you like best? The ability to have fields customized to meet our needs. What do you dislike? Sometimes updates to the program will make an aspect less efficient. For example, recently there was a change that takes away the ability to view Reminders on a customer page from newest to oldest. Recommendations to others considering the product: It is perfect for businesses that schedule their services for clients. Also assists with keeping track of when service is due. Easy to learn ...

We love using Kickserv for our plumbing business

What do you like best? Kickserv helps us to manage our customers, jobs, scheduling, and invoicing in a easy to use and efficient manor. The interface is easy to navigate and allows us to quickly access the information we need to run our business and keep our customers happy. There customer service team is very prompt and quick to address any concerns. What do you dislike? IN the beginning there seemed to be a lot of glitches but these have been minimized over the last year. What problems ...

Very Useful

What do you like best? Ability to manage jobs and customer from anywhere with an internet connection. What do you dislike? some of the restrictions, like unable to save CC and not being able to change customer info without editing the info in quickbooks. What problems are you solving with the product? What benefits have you realized? Streamlines the whole job process, everything is setup, no need to worry about it beforehand.

Tom Kierstyn

What do you like best? All my customers are in one place. It make it easier to create reports What do you dislike? When the system is being worked on there are periods in which I cannot access my reports What problems are you solving with the product? What benefits have you realized? All my customers are in one place

It's a little better than average.

What do you like best? The work order system is great and I like it most. What do you dislike? Changing pages and moving back and forth throughout the pages is time consuming and very dependent on internet speeds. The calendar is nightmarish when trying to link with gmail and iCal. I tried to get some help with this issue and I was told that there was nothing else y'all could to to fix the issue. What problems are you solving with the product? What benefits have you realized? As I ...

Excellent Product!

What do you like best? Lots of different features are available. The best is being able to schedule multiple things in colors so at a glance, you can tell what is being done. What do you dislike? Would love to be able to customize reports a little more. Also, would love to have a to-do list just to be able to make notes about customers who have called who I don't have time to put in the system yet. Recommendations to others considering the product: Excellent! What problems are you ...