Keeping Reviews in June 2026: User Ratings, Pros & Cons

"Simplifying work orders for a small team"

What do you like best about Keeping? The fact it integrates right into our email keeps both making and work on work orders simple all around. What do you dislike about Keeping? It would be nice if we could schedule recurring work orders directly in the system. What problems is Keeping solving and how is that benefiting you? We haven't really seen many issues. All of which have been cleared up by Keeping support. We've definitely seen more adoption by our end users vs our old systems where ...

"Very efficient with very helpful support when needed"

What do you like best about Keeping? Very easy to assign tickets and to see what each member of the team has in progress What do you dislike about Keeping? Sometimes a bit slow to load in the Asia Pacific region, mostly due to internet speed What problems is Keeping solving and how is that benefiting you? Prevents confusion about who is dealing with what and helps to keep everyone on track

"Great email solution for micro-businesses"

What do you like best about Keeping? The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The locking feature ensures only one person can reply to any one email, while still allowing other staff to view the email - great for those chewy customer service emails and the saved replies save hours of time. What do you dislike about Keeping? It would be good if the signatures appeared above the email thread but ...

"Got us on the same page"

What do you like best about Keeping? Helps our customer service team stay on top of inquiries and recognize when an issue has been handled. What do you dislike about Keeping? We have not recognized any downsides to Keeping. What problems is Keeping solving and how is that benefiting you? Our team is able to have clear communication with each other and customers.

"Simple To Use And Not Complicated To Learn"

What do you like best about Keeping? The simplicity of the set up is super easy. No learning curve necessary. If you do have a question the help desk replies to you on chat real time OR they reply to your email support questions within a few hours max. Also, I love the fact that the customer does not ever see a "ticket" number - which makes the entire experience on the user end more personable. What do you dislike about Keeping? At this moment there is no mobile app or true mobile ...

"Useful for work."

What do you like best about Keeping? It is easy to change an email into a ticket for others to use. What do you dislike about Keeping? Emails are set to different tabs too easily, causing things to be lost. What problems is Keeping solving and how is that benefiting you? Customer emails arrive in one place for everyone to review, making it easier for customers to contact the correct person.

"Keeping, a solid solution for a simple way to track IT issues."

What do you like best about Keeping? I like Keeping's simplicity. I like the ability to filter tickets based on users or groups. What do you dislike about Keeping? Retrieving closed tickets has been a challenge and can be improved. The ability to filter searches for tickets is not clearly defined. Recommendations to others considering Keeping: If you have a small to mid-size company and your organization is looking for a cost effective helpdesk solution , then Keeping is powerful enough to ...

"The in-between solution for small businesses"

What do you like best about Keeping? I like that it provides the essential functionality you need from a ticketing customer support system without the clutter and confusion of a product like Zendesk. What do you dislike about Keeping? In some forms it is a little simplistic and while I like that it integrates directly with Gmail it can feel a little disjointed at times. Recommendations to others considering Keeping: It does what you need as a small business with only a handful of agents but ...

"Nice tool, but could be improved"

What do you like best about Keeping? - Fast setup - Fast support - Easy setup with aliases at Gmail What do you dislike about Keeping? - wrong notifications - wrong signatures - they have to be setup manually - the rules for forwarding e-mails (out and in Keeping) could be written in advance Recommendations to others considering Keeping: Please implement these issues and improve the service ;-) What problems is Keeping solving and how is that benefiting you? Daily customer support

"UX isn't great"

What do you like best about Keeping? The integration with Google Workspace was easy to set up. What do you dislike about Keeping? I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note system not at all useful because it wasn't really clear when there was an internal note that needed to be ...