Keeping Reviews in June 2025: User Ratings, Pros & Cons

"Very efficient with very helpful support when needed"

What do you like best about Keeping? Very easy to assign tickets and to see what each member of the team has in progress What do you dislike about Keeping? Sometimes a bit slow to load in the Asia Pacific region, mostly due to internet speed What problems is Keeping solving and how is that benefiting you? Prevents confusion about who is dealing with what and helps to keep everyone on track

"Keeping Review"

What do you like best about Keeping? I like that Keeping makes it easy to track responses to inquiries and also close spam messages easily. What do you dislike about Keeping? It is one extra step to find or see emails that are unread in my Inbox. What problems is Keeping solving and how is that benefiting you? We, as a company, can distribute and track inquiries between multiple users.

"Got us on the same page"

What do you like best about Keeping? Helps our customer service team stay on top of inquiries and recognize when an issue has been handled. What do you dislike about Keeping? We have not recognized any downsides to Keeping. What problems is Keeping solving and how is that benefiting you? Our team is able to have clear communication with each other and customers.

"Great email solution for micro-businesses"

What do you like best about Keeping? The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The locking feature ensures only one person can reply to any one email, while still allowing other staff to view the email - great for those chewy customer service emails and the saved replies save hours of time. What do you dislike about Keeping? It would be good if the signatures appeared above the email thread but ...

"Easy to use CRM solution"

What do you like best about Keeping? I love how easy it easy to collaborate with Keeping. The option to see assigned emails, provide canned response templates, and have a FAQ Resource library for my team is great. Overall it is a very easy to integrate tool and very convenient and cost effective solution. It is a great tool, especially for small to medium sized businesses. The cost is very competitive. What do you dislike about Keeping? It is very simple, which is great. However, there ...

"Keeping at a University in Mexico"

What do you like best about Keeping? Having control over the responses of all our agents, as well as making sure that all email are being responded. What do you dislike about Keeping? The reports can be better, they lack details on each mailbox What problems is Keeping solving and how is that benefiting you? Making sure that all the students have a simple way to communicate with each area. With keeping we can keep track of the activity of all of our agents, and they can collaborate to solve ...

"Keeping Review with Maho Shades"

What do you like best about Keeping? Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies! I also like the fact that keeping closes out conversations if you've replied to a customer and the conversation is over. it doesn't fill up as fast as a regular inbox! What do you dislike about Keeping? There's really not much I ...

"Amazing application for support teams"

What do you like best about Keeping? Is integrated in gmail as an extension of chrome. What do you dislike about Keeping? It's not the same in the mobile android version What problems is Keeping solving and how is that benefiting you? With keeping I can organize the emails that arrive to support, assigning them to agents and establishing priorities. Also, all agents can see all emails and collect them for themselves

"Tried them all-- Keeping is perfect for our startup"

What do you like best about Keeping? Exactly the features we needed without a lot of other stuff-- gmail integration, automatically pick up cc'ed addresses into ticket, collision detection (alert that one of your stuff members already started responding.) Pricing is fair. What do you dislike about Keeping? Just a little slow to pick up proactive tickets. What problems is Keeping solving and how is that benefiting you? It's our email support solution. Easy to track outstanding support issues.

"Easy integration for our support staff"

What do you like best about Keeping? Seamlessly integrates with Gmail so we don't have to work in another tool. Allows everyone to see responses from the team. What do you dislike about Keeping? Wish it also worked on mobile when on the go. Recommendations to others considering Keeping: Hassle-free. Quick and prompt response if required from the company. What problems is Keeping solving and how is that benefiting you? Integrated, easy support desk that does not take a lot of time to learn.