Keeping Reviews in August 2026: User Ratings, Pros & Cons

"Very efficient with very helpful support when needed"

What do you like best about Keeping? Very easy to assign tickets and to see what each member of the team has in progress What do you dislike about Keeping? Sometimes a bit slow to load in the Asia Pacific region, mostly due to internet speed What problems is Keeping solving and how is that benefiting you? Prevents confusion about who is dealing with what and helps to keep everyone on track

"Keeping Review"

What do you like best about Keeping? I like that Keeping makes it easy to track responses to inquiries and also close spam messages easily. What do you dislike about Keeping? It is one extra step to find or see emails that are unread in my Inbox. What problems is Keeping solving and how is that benefiting you? We, as a company, can distribute and track inquiries between multiple users.

"Great email solution for micro-businesses"

What do you like best about Keeping? The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The locking feature ensures only one person can reply to any one email, while still allowing other staff to view the email - great for those chewy customer service emails and the saved replies save hours of time. What do you dislike about Keeping? It would be good if the signatures appeared above the email thread but ...

"Got us on the same page"

What do you like best about Keeping? Helps our customer service team stay on top of inquiries and recognize when an issue has been handled. What do you dislike about Keeping? We have not recognized any downsides to Keeping. What problems is Keeping solving and how is that benefiting you? Our team is able to have clear communication with each other and customers.

"Useful for work."

What do you like best about Keeping? It is easy to change an email into a ticket for others to use. What do you dislike about Keeping? Emails are set to different tabs too easily, causing things to be lost. What problems is Keeping solving and how is that benefiting you? Customer emails arrive in one place for everyone to review, making it easier for customers to contact the correct person.

"The in-between solution for small businesses"

What do you like best about Keeping? I like that it provides the essential functionality you need from a ticketing customer support system without the clutter and confusion of a product like Zendesk. What do you dislike about Keeping? In some forms it is a little simplistic and while I like that it integrates directly with Gmail it can feel a little disjointed at times. Recommendations to others considering Keeping: It does what you need as a small business with only a handful of agents but ...

"Keeping at a University in Mexico"

What do you like best about Keeping? Having control over the responses of all our agents, as well as making sure that all email are being responded. What do you dislike about Keeping? The reports can be better, they lack details on each mailbox What problems is Keeping solving and how is that benefiting you? Making sure that all the students have a simple way to communicate with each area. With keeping we can keep track of the activity of all of our agents, and they can collaborate to solve ...

"Nice tool, but could be improved"

What do you like best about Keeping? - Fast setup - Fast support - Easy setup with aliases at Gmail What do you dislike about Keeping? - wrong notifications - wrong signatures - they have to be setup manually - the rules for forwarding e-mails (out and in Keeping) could be written in advance Recommendations to others considering Keeping: Please implement these issues and improve the service ;-) What problems is Keeping solving and how is that benefiting you? Daily customer support

"UX isn't great"

What do you like best about Keeping? The integration with Google Workspace was easy to set up. What do you dislike about Keeping? I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note system not at all useful because it wasn't really clear when there was an internal note that needed to be ...

"Keeping Review with Maho Shades"

What do you like best about Keeping? Keeping really helps me stay on top of our most important emails from our customers! I love that we can have one account for all employees that way none of us miss a single email and we can all stay on the same page with replies! I also like the fact that keeping closes out conversations if you've replied to a customer and the conversation is over. it doesn't fill up as fast as a regular inbox! What do you dislike about Keeping? There's really not much I ...