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9.6

Spot Score

Keap - CRM Software

Keap Reviews in July 2025: User Ratings, Pros & Cons

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3.9

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Keap Reviews & Ratings

3.9

Very Good

Based on 2012 ratings & 208 reviews

Rating Distribution

Excellent

(155)

Very Good

(14)

Good

(4)

Poor

(4)

Terible

(31)

Expert's Review

Keap stands out as a robust and versatile CRM solution tailored for small businesses and solopreneurs looking to automate and optimize their operations. One of its greatest strengths is its all-in-one approach, combining sales pipelines, marketing automation, and customer management tools in a single, streamlined platform. For many users, Keap has become the ...Read more

Keap pros and cons

  • Combines CRM, marketing, and automation tools in one platform, simplifying business operations for small businesses.

  • Outstanding customer service with responsive and knowledgeable support, often solving issues quickly and professionally.

  • Easy to use and learn, offering a guided experience and training resources to help users leverage its capacities effectively.

  • Automates repetitive tasks like email campaigns, appointment scheduling, and lead follow-ups, saving time and boosting productivity.

  • Limited options and functionality in specific features, like the landing page builder and calendar task linking.

  • Higher cost compared to some competitors, with additional charges for tasks like adding users or certain integrations.

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Showing 11-20 out of 208

AC

Adam Clark

12/29/22

5 out of 5

Keap Customer Service

Keap Customer Service I had a technical glitch in which I could not send estimates, their advanced team is working on this, and they gave me a coupon to take care of their service. I was truly impressed by their customer service managers, and response.

SL

Steve Leary

03/31/21

5 out of 5

Benjamin is great

Benjamin is great !!!!

F

Felicia

03/31/21

5 out of 5

Confidence Booster

Keap customer service gives me the confidence to launch new campaigns. It takes a great weight off me, knowing that I can create a campaign and then call in to ask questions and ensure that I've covered all the bases. Thanks Keap!

J

Jenn

03/31/21

5 out of 5

Customer service / technical support…

Customer service / technical support was amazing. Had a odd issue that no one had ever heard of. My rep worked hard and went out of his way to figure it out and help me close the issue.

C

CEW

03/31/21

5 out of 5

The customer service rep was…

The customer service rep was knowledgeable and helpful

G

Gary

03/31/21

5 out of 5

Highly recommend Keap

I would highly recommend Keap for small business marketing and sales. The automation saves time, eliminates leads dying on the vine and puts clients in the drivers seat for growing their businesses!

Z

Zemy

03/30/21

5 out of 5

Patience pays off after 2nd call

second call finally went well and all my tech and account issues were resolved! fast friendly and professional! Keep the small business good work up!

S

Sarah

03/25/21

5 out of 5

Keap Support

We were having some issues (not hitting publish) on our campaigns. We called the Keap Support and we were able to troubleshoot our downfalls.

J

Jeff

03/24/21

5 out of 5

Excellent

Not only is the product first rate, the customer service is terrific. I call ALL the time to get some tips, confirm what I want to do is the most efficient way of doing something, and get help setting up a campaign. I highly recommend them.

DD

Desiree Doubrox

03/24/21

5 out of 5

One of the best benefits of Keap is its…

One of the best benefits of Keap is its customer service. Always professional, knowledgeable, and willing to assist. No question is too stupid and they always take the time to make sure YOU understand. Thanks a bunch!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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