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9.6

SpotScore

Keap - CRM Software

Keap Reviews in August 2026: User Ratings, Pros & Cons

Streamline your customer relationships for maximum success.

3.9

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Keap Reviews & Ratings

3.9

Very Good

Based on 2012 ratings & 208 reviews

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Rating Distribution

Excellent

(155)

Very Good

(14)

Good

(4)

Poor

(4)

Terrible

(31)

Spotsaas Editor’s POV

Keap stands out as a robust and versatile CRM solution tailored for small businesses and solopreneurs looking to automate and optimize their operations. One of its greatest strengths is its all-in-one approach, combining sales pipelines, marketing automation, and customer management tools in a single, streamlined platform. For many users, Keap has become the ...Read more

Keap pros and cons

  • Combines CRM, marketing, and automation in one platform for small businesses.

  • Customer service is responsive and resolves issues quickly.

  • Guided experience and training resources help users get up to speed.

  • Automates email campaigns, appointment scheduling, and lead follow-ups.

  • Landing page builder and calendar task linking have limited functionality.

  • Higher cost than some competitors; adding users and certain integrations incur extra charges.

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Showing 111-120 out of 208

LT

Long Time Client

09/08/20

2 out of 5

poor

poor software

J

Joe

09/04/20

5 out of 5

Your onboarding team was on point

Your onboarding team was on point. Thanks for the help getting going!

E

Emanuele

08/26/20

5 out of 5

Essential CRM perfect for my business

This is not a simple CRM, but a company manager, able to define any kind of procedure of the company.You can design interconnected systems to follow up on any process in the company, especially in the marketing and sales area.A steep learning curve is necessary to use it at its highest performance level. A lot of integrations are available to open the CRM to almost any external system.

M

Mary

08/24/20

5 out of 5

This CRM is extremely robust and…

This CRM is extremely robust and provides endless opportunities to grow your business.

D

Debbie

08/21/20

5 out of 5

Keap and InfusionSoft are so powerful

Keap and InfusionSoft are so powerful - it allows me to keep up with my marketing and eblasts effortlessly. Thank you for helping me automate and use the power of systemization of processes!

BB

Black Belt Investors

08/21/20

4 out of 5

Robust and Slick!

If you are seeking a robust CRM, then Keap is it.

JT

Jason Tonioli

08/20/20

5 out of 5

I’ve used Infusionsoft for 8+ yrs

I’ve used Infusionsoft for over 8 years. If you are looking to grow your business and you are willing to learn and use the tools, you will 10x your income. Don’t spend money on software if you aren’t committed to implementing it right. It has generated hundreds of thousands of dollars for multiple businesses that we run. I love that I can call or chat and get support that knows what they are doing. If you are serious about growing your business, don’t hesitate to invest in this software.

C

Chad

08/20/20

4 out of 5

Keap is a wonderful system with great…

Keap is a wonderful system with great features. More integration between each service and a more colour coded professional platform look (tiles for example) would be incredible.

M

Maisha

08/20/20

4 out of 5

Keap pros & cons after one year

Pros: Keap allows me to manage my invoicing, appointments, to-do list and email marketing from one system. I save so much time and have a much better view of my business. Prior to using Keap I was using Square for invoicing and appointments, Mailchimp for email marketing, and Smartsheet. Keap has helped me eliminate duplicate data entry and see all of my client engagement and communications in one place.Pro: Keap re-defines customer support in all the best ways possible! If there's a ...

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PF

Pedro Fragoso

08/20/20

4 out of 5

Keap is now a modern tool that i daily…

Keap is now a modern tool that i daily use at my business. From Contact / Pipeline / Task mangement, but the campaigns and the most effective tool i was able to find. And i jump around CRM and marketing systems on the past.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].