Kayako Reviews in July 2025: User Ratings, Pros & Cons

Top class help desk software and company

PROS & CONS What are the best aspects of this product? I love that Kayako is a stable and robust solution. We have been using the system for the past many years. Technicians can easily manage tickets and clients can access ticket info and provide their response. The inbuilt automation functionality saves us plenty of time. In my opinion, Kayako is the best software in the market for its price. What aspects are problematic or could work better? The software lacks scheduling and dispatch ...

Great!

What do you like best? I like best the tabbed browsing of tickets. It saves a lot of time checking tickets and make us productive. What do you dislike? What I don't like is the steps needed to be done when closing tickets. There should be a drop-down button on the ticket's list which changes the status of a ticket from there. What business problems are you solving with the product? What benefits have you realized? It solves us the problem of managing tickets and managing our SLAs for tickets.

Robust Ticketing Solution

What do you like best? I like the ability to manage and respond to tickets quickly and easily. I also like the features that allow customers to view and manage their open tickets. What do you dislike? I dislike how long tickets are difficult to manage and track, and issues that go for longer than 20 responses start to become a pain. What business problems are you solving with the product? What benefits have you realized? We have used Kayako not only to answer tickets, but to track our ...

Not a bad product but needs some improvements

What do you like best? It is simple to use for creating tickets and replying to them What do you dislike? To run stats is a hassle, it is not user friendly and very complicated Recommendations to others considering the product most like no What business problems are you solving with the product? What benefits have you realized? company's ticketing system

Do not deal with this company

Do not deal with this company, their product has become awful and their support is even worse now. I am currently trying to cancel our service but they just ignore us and continue to take unauthorised payments.

Do not fall in traps! Do not buy subscription! Worst experience ever!

During the demo, Kayako executive promised a lot of in-development features and prompt support. The moment we bought the plan, we didn't hear from them. We have a lot of open tickets and they never reply. It's been 6 months since we are Kayako's customer and we are facing a lot of problems. Mainly, their software and APIs are so unstable, it breaks our production environment very frequently.The worst thing is there is no option to cancel the subscription or delete the customer data!DO NOT ...

best ticket system we have used

What do you like best? we have tried many ticket generating systems in the past and we feel as a company that this one is the best for our buck. Its very inclusive and gives us everything that we are looking for. What do you dislike? i do not dislike anything at this time about the kayako software. What business problems are you solving with the product? What benefits have you realized? our tickets process has improved an overall 85% of our employees and customers.

Easy to use and versatile help desk

PROS & CONS What are the best aspects of this product? The following are the plus points of Kayako in my opinion: The app is easy to use, it needs little maintenance, there are useful add-ons to improve functionality, low total cost of ownership, and finally, the system is stable and reliable. What aspects are problematic or could work better? I have a few grouses: The product development and release plans are not clear. It takes a lot of time and effort to upgrade to the latest ...

Good app for basic help desk requirements

PROS & CONS What are the best aspects of this product? Kayako offers good ticketing features. It is simple to set up agents and users. The knowledge base helps users to resolve problems on their own. The user portal is good as users can go to this place to create tickets and read knowledge base articles while creating tickets. It is flexible and easy to create knowledge base articles. We can create articles that ours user can utilize and this reduces the number of support tickets. We have ...

Top class help desk software and company

PROS & CONS What are the best aspects of this product? I love that Kayako is a stable and robust solution. We have been using the system for the past many years. Technicians can easily manage tickets and clients can access ticket info and provide their response. The inbuilt automation functionality saves us plenty of time. In my opinion, Kayako is the best software in the market for its price. What aspects are problematic or could work better? The software lacks scheduling and dispatch ...