NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Spotsaas logo

9.2

SpotScore

Kayako - Help Desk Software

Kayako Reviews in July 2026: User Ratings, Pros & Cons

Transforming customer support, one chat at a time.

3.5

Add to compare

Start Free Trial

Kayako Reviews & Ratings

3.5

Good

Based on 262 ratings & 195 reviews

Are you using Kayako?

Rating Distribution

Excellent

(89)

Very Good

(73)

Good

(11)

Poor

(4)

Terrible

(18)

Spotsaas Editor’s POV

Kayako stands out with its comprehensive suite of tools designed for customer engagement and support. Its live chat capabilities are particularly beneficial for businesses looking to enhance customer interactions.Read more

Kayako pros and cons

  • Engaging support experience

  • Comprehensive tools

  • Live chat capabilities

  • Sales improvement features

  • Can be complex to set up

  • Higher pricing tier

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 0 - 0 out of 0

No Reviews Found! Please refine your filters.

Reset All

Free vendor scorecard

Evaluate Kayako objectively with the help desk software scorecard

A weighted help desk software vendor scorecard to score Kayako against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].