Spot Score

Kashflow Reviews in May 2025: User Ratings, Pros & Cons

Efficient and intuitive accounting for small businesses.

3.3

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Kashflow Reviews & Ratings

3.3

Good

Based on 175 ratings & 109 reviews

Rating Distribution

Excellent

(21)

Very Good

(8)

Good

(1)

Poor

(4)

Terible

(75)

Expert's Review

KashFlow offers a highly accessible and user-friendly platform tailored for small businesses and non-accountants seeking to streamline their accounting and bookkeeping processes. Many users praise its straightforward interface, affordability, and useful features like recurring invoicing, expense tracking, and seamless end-of-year tax reporting. Integrations with ...Read more

Kashflow pros and cons

Simplifies financial processes like bookkeeping, payroll, and tax calculations, making it accessible even for small businesses or non-accountants.
Affordable pricing for basic functions, with options for invoicing, recurring payments, and integration with PayPal.
Allows for remote access across devices, including desktop, tablets, and phones, albeit with limitations.
Efficient in storing data and generating standard reports, such as tax returns and client profitability.

Overwhelming and poor customer service often described as slow, unhelpful, or non-responsive, especially post-IRIS acquisition.
Subpar mobile app functionality, lacking key features, unintuitive navigation, and prone to crashing.

Showing 31-40 out of 109

Simon Dann

01/24/20

1 out of 5

I wouldn't even give them 1 star to be…

I wouldn't even give them 1 star to be honest. A company in utter turmoil. Pricing structure that makes no sense. We have seen a 50% increase and are being billed for products we don't need, didn't ask for and don't receive. Complaints go unanswered, both from us and our accountant. When the accountant did finally get a response her fee's for Kashflow increased 300%.Total F...... shambles.

Justyn

01/22/20

5 out of 5

Uncomplicated finance management system

PROS & CONS What are the best aspects of this product? KashFlow simplifies the tasks involved in our financial processes such as computing for salaries and taxes. It is convenient, easy-to-use, and accessible through a mobile app. I got more than what I paid for. What aspects are problematic or could work better? Nothing! This app is perfect for me. What specific problems in your company were solved by this product? Management of financial processes was so much easier. Are you ...

01/10/20

1 out of 5

Avoid this company under any…

Avoid this company under any circumstances. Terrible customer support. They kept on billing me, despite numerous notifications to cancel my subscription.

AndrewJon

12/20/19

1 out of 5

Customer service is utterly apalling

Customer service is utterly apalling. Phone support has been withdrawn, trying to contact them on their online 'chat' support often results in a long wait only to be told to email in.There is often no response to emails, you have to chase and chase and if you do get a response it is often so basic that it is clear they do not understand or have not even read the email correctly.This is not a one off and happens over and over.

Kevin

12/10/19

1 out of 5

Utterly AWFUL customer services

Utterly AWFUL customer services, complained about the "bank feeds" feature being mis-sold, not had a proper response in over a month - but still received their marketing email shouting about their "world class customer support" - which is a complete joke. They take a years subscription, remove a critical feature like bank feeds (all other online companies like Xero/Sage/QB managed to replace them quickly) and refuse to refund. Avoid. Use Xero or Quickbooks instead. We are accountants and ...

Kate Fenton

12/04/19

1 out of 5

Removal of automatic bank feeds!!

Use Kashflow to decrease admin time on accounts. Did automatic renewal in Sept only to be told that automatic bank links would be stopping due to EU regulations a few days later. Not ideal but excepted it. Then receive email from Kashflow to say automatic banking links now working again (including HSBC). Hurrah I thought.... however it didn't work for me so logged a help call with Kashflow. After a few days they reply to say that have NO plans to work with HSBC going forward and the HSBC ...

Angus Young

11/12/19

1 out of 5

For some reason I decided to use this…

For some reason I decided to use this software rather than Sage which I am used to. It wasn't even cheaper in the long run as they increased by monthly payments after a short while. Then when I wanted to cancel, oh what a mess. When I clicked in manage my subscription there was nowhere for me to cancel, then they said my accountants were in charge of it and they logged in and they couldn't cancel either. So I have ended up having to cancel my credit card just so they can no longer take my ...

Angus Young

11/12/19

1 out of 5

For some reason I decided to use this…

clive churchward

11/08/19

1 out of 5

Good Tech Support but where is my money ?

Whilst Customer support is good. Trying to get my money from them for referrals is a nightmare. The payments don't come and email to support and complaints are left unanswered for weeks.

Tony Toller

10/14/19

1 out of 5

They are robbers - I have been with Kashflow for 9 years

I have been with Kashflow for 9 years. I received an email from them on 30th September to say my annual subscription was due the following day and that they had taken £204 from my card. I called and said I did not want to renew - I am retiring - and they said I would receive a refund. When this didn't happen I emailed and was told that no refund was due as it was up to me to cancel in time! So I am being asked to pay for a year's subscription that I will not use. Totally Immoral! I will ...