8.4
SpotScore
Kaseya BMS Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at its best: Manage, bill, and grow effortlessly.
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Kaseya BMS offers custom pricing plan
Kaseya BMS Reviews & Ratings
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Spotsaas Editor’s POV
Kaseya BMS stands out as a versatile and reasonably priced tool for businesses, particularly managed service providers (MSPs), seeking a reliable ticketing, CRM, and remote monitoring solution. Customers frequently praise its intuitive interface and robust features, including seamless ticket management, detailed reporting, and integrations with other tools like ...Read more
Kaseya BMS pros and cons
Ticketing system automates workflow routing, tracks response times, and organizes cases in one place.
Integrates with Xero, accounting software, and Kaseya VSA for cross-tool data flow.
Reporting system lets users extract detailed metrics for internal reviews or client-facing reports.
Interface is accessible for both technicians and end-users with minimal training.
Customer support is widely criticized for being unresponsive or ineffective on billing and contract disputes.
Billing practices — including auto-renewals, double billing, and cancellation difficulty — are frequently flagged as problematic.
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Showing 31-40 out of 53
AU
Anonymous User
05/06/21
"Perfect for service desk, good for project management"
What do you like best about Kaseya BMS? Service desk module is very complete. Integration with kaseya VSA is another key. IT is very complete and let users to completely manage tickets. Also the project module is very good...reporting is at a top level.
RB
Rory B
04/20/21
"Highly recommend"
What do you like best about Kaseya BMS? Kaseya solutions have pulled me out of some tight situations. What do you dislike about Kaseya BMS?
AU
Anonymous User
03/23/21
"Kaseya is a very user friendly and efficient tool for me. It is easy to use and convenient."
What do you like best about Kaseya BMS? The remote tool allows you to easily look for the machines that you need to remote in What do you dislike about Kaseya BMS?
AU
Anonymous User
03/23/21
"Kaseya is a very user friendly and efficient tool for me. It is easy to use and convenient."
What do you like best about Kaseya BMS? The remote tool allows you to easily look for the machines that you need to remote in What do you dislike about Kaseya BMS?
AU
Anonymous User
03/21/21
"Very good tool to use"
What do you like best about Kaseya BMS? The simple responses that when a user emails you back it automatically updates the ticket What do you dislike about Kaseya BMS?
AU
Anonymous User
03/21/21
"Very good tool to use"
What do you like best about Kaseya BMS? The simple responses that when a user emails you back it automatically updates the ticket What do you dislike about Kaseya BMS?
AU
Anonymous User
03/19/21
"BMS is very easy to get the hang of for ticket and project management."
What do you like best about Kaseya BMS? The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy. What do you dislike about Kaseya BMS?
AU
Anonymous User
03/19/21
"BMS is very easy to get the hang of for ticket and project management."
What do you like best about Kaseya BMS? The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy. What do you dislike about Kaseya BMS?
BG
Brad Griffiths
01/05/21
Great as a ticketing system but capable of much more
PROS: The best aspect about the product is the Adhoc Reporting. You can pull out your own metrics and create reports to suit nearly every situation you can think of... We use Kaseya BMS solely as a ticketing solution. We created our own report to export a summary of the tickets and time entries each month for each customer as a PDF file including a custom header to brand it our own. The end of the report calculates the billable/non-billable time and different work categories which is handed ...
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UI
User in Information Technology and Services
08/18/20
"This is an awesome platform with nice tools for network monitoring and trouble shoot."
What do you like best? Remote monitoring, ticketing, ticket tracking, user support, assets management
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].