8.4
SpotScore
Kaseya BMS Reviews in July 2026: User Ratings, Pros & Cons
Efficiency at its best: Manage, bill, and grow effortlessly.
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Kaseya BMS offers custom pricing plan
Kaseya BMS Reviews & Ratings
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Spotsaas Editor’s POV
Kaseya BMS stands out as a versatile and reasonably priced tool for businesses, particularly managed service providers (MSPs), seeking a reliable ticketing, CRM, and remote monitoring solution. Customers frequently praise its intuitive interface and robust features, including seamless ticket management, detailed reporting, and integrations with other tools like ...Read more
Kaseya BMS pros and cons
Ticketing system automates workflow routing, tracks response times, and organizes cases in one place.
Integrates with Xero, accounting software, and Kaseya VSA for cross-tool data flow.
Reporting system lets users extract detailed metrics for internal reviews or client-facing reports.
Interface is accessible for both technicians and end-users with minimal training.
Customer support is widely criticized for being unresponsive or ineffective on billing and contract disputes.
Billing practices — including auto-renewals, double billing, and cancellation difficulty — are frequently flagged as problematic.
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Showing 21-30 out of 53
MG
Mervyn G
03/25/23
"Easy to setup, use and effective"
What do you like best about Kaseya BMS? The ease of remotely connecting to our clients What do you dislike about Kaseya BMS?
MG
Mervyn G
03/25/23
"Easy to setup, use and effective"
What do you like best about Kaseya BMS? The ease of remotely connecting to our clients What do you dislike about Kaseya BMS?
BC
Brian C
01/30/23
"Only vendor I ever worked with that did not care at all about my business."
What do you like best about Kaseya BMS? The software isn't too bad, it is a little overly complicated but that is common with the more powerful tools as to give you the flexibility more of the setup has to be manual.
MD
Michael Dean R
10/07/22
"It's a well packed of features for a ticketing tool."
What do you like best about Kaseya BMS? It allows you to attach images within the thread which is definitely helpful for helpdesk, techs and any department that utilizes BMS.
SQ
Stephen Q
07/29/22
"Good PSA for the money"
What do you like best about Kaseya BMS? The interface is easy to use and customize What do you dislike about Kaseya BMS?
TW
Travis W
12/28/21
"In-depth CRM database"
What do you like best about Kaseya BMS? BMS offered plenty of valuable presets for an end-user to stay highly organized and record all the information they have about a potential client, customer, or partner.
TW
Travis W
12/28/21
"In-depth CRM database"
What do you like best about Kaseya BMS? BMS offered plenty of valuable presets for an end-user to stay highly organized and record all the information they have about a potential client, customer, or partner.
BS
Ben Schneider
08/04/21
Unsubscribe does not work!
Unsubscribe does not work! I constantly unsubscribe from your mailing list. You email me to say I am unsubscribed. A week later I get more emails. I have done this FIVE times. Very poor.
RB
roger bemelmans
07/05/21
hacked without a password!!!!
according to media reports: this software is hacked worldwide without using a password! possible the most insecure and bad software you can find in this world!!!!
AU
Anonymous User
06/17/21
"My experience with Kaseya BMS has been a rocky road."
What do you like best about Kaseya BMS? I like the concept of BMS and it is fairly easy to operate once you learn it. What do you dislike about Kaseya BMS?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].