8.4
Spot Score
Efficiency at its best: Manage, bill, and grow effortlessly.
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Kaseya BMS offers custom pricing plan
Kaseya BMS stands out as a versatile and reasonably priced tool for businesses, particularly managed service providers (MSPs), seeking a reliable ticketing, CRM, and remote monitoring solution. Customers frequently praise its intuitive interface and robust features, including seamless ticket management, detailed reporting, and integrations with other tools like ...Read more
Excellent ticketing system that simplifies workflow automation, enhances response times, and improves overall organization.
Integration with other tools (e.g., Xero, accounting software, and Kaseya VSA) enables seamless data flow and extended functionality.
Highly customizable reporting system allows users to extract detailed metrics for internal use or client reporting effortlessly.
User-friendly and intuitive interface, making it easy for both technicians and end-users to operate and manage.
Customer support is widely criticized for being unresponsive or ineffective in addressing billing issues and contract disputes.
Billing practices, such as auto-renewals, double billing, and difficulty in canceling subscriptions, are frequently mentioned as problematic.
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Reset AllDisclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
