Kapture CRM Reviews in July 2026: User Ratings, Pros & Cons

Awesome CRM

What do you like best? Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction. What do you dislike? There was no such actions that can cause any one dislike Recommendations to others considering the product: One among the best CRM in town What ...

Never do business with Kapture CRM

What do you like best? Actually we didn't get to start using it fully they didn't/couldn't implement the customization they promised. What do you dislike? We’re small tourism start-up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant! During the ordeal, people at Kapture CRM were made false promises, ...

the special tool for your business

What do you like best? This platform is full of many features that can help any customer who wants to simplify their business or work on the one hand as a section dedicated to each type of industry ie has a section only for companies dedicated to marketing which is what I use and has other sections for sales executives, administrative executives and so on, handles a very good ease of use that allows me and my team to work and be with customers every day very effectively What do you ...

Kapture CRM has improved my customer service ten-fold.

PROS & CONS What are the best aspects of this product? Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc What aspects are problematic or could work better? There is none What features/services would you like to see in future versions of this product? They have all the features included What specific problems in your company were solved by this product? Sales productivity Increased and customer satisfaction also Are you a current user of this product? No

5. Quick implementation, smooth workflow

PROS & CONS What are the best aspects of this product? Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System. What aspects are problematic or could work better? None What features/services would you like to see in future versions of this product? They have all the features. They can even customize it to some extent What specific problems in your company were solved by this product? Storing all the ...

kapture CRM - Improved workflows and efficiency

What do you like best? There are a number of aspects of Kapture CRM that i consider to be deal-winners. 1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc. 2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG ...

kapture CRM - Improved workflows and efficiency

What do you like best? There are a number of aspects of Kapture CRM that i consider to be deal-winners. 1. It combines all the necessary features for sales and customer service automation. This includes contact management, 360 degree customer profiling, lead nourising, customer management etc. 2. Kapture CRM differentiates by providing custom solutions for different industry verticals. For example, the CRM platform for marketing would have different requirements compared to an FMCG ...