9.0
SpotScore
Kapture CRM Reviews in July 2026: User Ratings, Pros & Cons
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Kapture CRM Reviews & Ratings
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Spotsaas Editor’s POV
Kapture CX has gained substantial recognition for its user-friendly design and robust functionality, making it a popular choice for businesses looking to streamline customer support and operational workflows. Its intuitive interface, ease of use, and ability to centralize multiple communication channels have been consistently praised by users, alongside features ...Read more
Kapture CRM pros and cons
Interface is accessible for users across all skill levels.
Customer support proactively resolves queries and technical issues.
Ticketing system speeds up query resolution and improves team productivity.
Reporting and analytics track performance and surface operational insights.
Lags and latency issues affect system performance during peak usage.
Reporting access is limited — for example, reports are restricted to 30-day windows without visual enhancements.
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Showing 21-30 out of 47
KR
krishnaji R
05/31/22
"good"
What do you like best about Kapture CX? User Friendly for all the agents, TL's and managers What do you dislike about Kapture CX? sometimes slow and takes time to load the page Recommendations to others considering Kapture CX: One of the good software What problems is Kapture CX solving and how is that benefiting you? able to get all the details on one page
KR
krishnaji R
05/31/22
"good"
What do you like best about Kapture CX? User Friendly for all the agents, TL's and managers What do you dislike about Kapture CX? sometimes slow and takes time to load the page Recommendations to others considering Kapture CX: One of the good software What problems is Kapture CX solving and how is that benefiting you? able to get all the details on one page
LS
Likith S
05/30/22
"Kapture User"
What do you like best about Kapture CX? Eco Friendly and easy to use and can loook to grivance What do you dislike about Kapture CX? Bulk closure option not available .and tickets update not available Recommendations to others considering Kapture CX: Its a user friendly software What problems is Kapture CX solving and how is that benefiting you? Its helpful in closing greivence
LS
Likith S
05/30/22
"Kapture User"
What do you like best about Kapture CX? Eco Friendly and easy to use and can loook to grivance What do you dislike about Kapture CX? Bulk closure option not available .and tickets update not available Recommendations to others considering Kapture CX: Its a user friendly software What problems is Kapture CX solving and how is that benefiting you? Its helpful in closing greivence
NK
Naushad K
05/28/22
"Good portal to review CX constructive feedback"
What do you like best about Kapture CX? Detail analysis of Feedback Easily traco query Standard protocol is followed in addressing feedback What do you dislike about Kapture CX? Need more feasibility to acces the details Recommendations to others considering Kapture CX: Clarity What problems is Kapture CX solving and how is that benefiting you? CX complaint regarding delivered product. Easily identify the reason behind complaint
NK
Naushad K
05/28/22
"Good portal to review CX constructive feedback"
What do you like best about Kapture CX? Detail analysis of Feedback Easily traco query Standard protocol is followed in addressing feedback What do you dislike about Kapture CX? Need more feasibility to acces the details Recommendations to others considering Kapture CX: Clarity What problems is Kapture CX solving and how is that benefiting you? CX complaint regarding delivered product. Easily identify the reason behind complaint
NK
Naveen Kumar K
05/26/22
"Ease of access"
What do you like best about Kapture CX? Accessing at its best with minimal issues . User friendly app. What do you dislike about Kapture CX? Able to see only 30days report but need to show for all reports month wise What problems is Kapture CX solving and how is that benefiting you? Able to see work locations on maps
KK
Krishan K
05/26/22
"Kapture panel are quite good to operate from entry level to to management level."
What do you like best about Kapture CX? All features like tickets. and report generations. What do you dislike about Kapture CX? as far as I know. I did not find anything to dislike. What problems is Kapture CX solving and how is that benefiting you? Team management and customer handlings are. Tat. SLA. AHT can be monitored easily.
NK
Naveen Kumar K
05/26/22
"Ease of access"
What do you like best about Kapture CX? Accessing at its best with minimal issues . User friendly app. What do you dislike about Kapture CX? Able to see only 30days report but need to show for all reports month wise What problems is Kapture CX solving and how is that benefiting you? Able to see work locations on maps
KK
Krishan K
05/26/22
"Kapture panel are quite good to operate from entry level to to management level."
What do you like best about Kapture CX? All features like tickets. and report generations. What do you dislike about Kapture CX? as far as I know. I did not find anything to dislike. What problems is Kapture CX solving and how is that benefiting you? Team management and customer handlings are. Tat. SLA. AHT can be monitored easily.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].